Ask our Software Team: Part 3 – Camera

  1. gaz2613 Cupcake Dec 28, 2018

    gaz2613, Dec 28, 2018 :
    please can you change the ghastly icon for the gallery app and make it look nicer. at the moment at a glance it looks like half the icon is missing if that makes sense.

    thank you.

    Yashraj615 and Jasonlee73 like this.
  2. Oneplus Consumer Cupcake Dec 31, 2018

    Oneplus Consumer, Dec 31, 2018 :
    @Jimmy Z.

    please add new tab in bottom that is videos

    for reference see the image below

    photos - videos - places - collections

    make sure collections tax should be in last tab....

    if you like this suggestion then please reply [e]1f64f[/e]

    Last edited: Dec 31, 2018

  3. O1529397448395 Cupcake Dec 31, 2018

    O1529397448395, Dec 31, 2018 :
    hi camera not working on my OnePlus 6 . I am on Android p9 and I have 128 gb internal memory. only when I switch off the unit and start again it will work ! pls help me for this

  4. TomSon5G Cupcake Dec 31, 2018

    TomSon5G, Dec 31, 2018 :
    Hi, something will change in software? because for this moment I'm little bit disappointed. I try to make sharp picture of my 8th months son but it's not possible. When "object" (not my son I write in general) is moving picture looks like terrible...

    BERNI440 likes this.
  5. O1529397448395 Cupcake Dec 31, 2018

    O1529397448395, Dec 31, 2018 :
    camera not working on my OnePlus 6 ! is there a way to fix it ? pls help I just spend big money for this. thanks

  6. G_Ahmed_Kpl_NAKK Cupcake Jan 4, 2019

  7. Thomas le coz Cupcake Jan 4, 2019

    Thomas le coz, Jan 4, 2019 :

    i love my OP6 but I miss a very basic feature concerning the camera. I would like to be able to enable the light while Im in photo mode.

    I dont want a flash, hdr, etc... I just want a light but its impossible to use it right now and honestly, in 2019, its weird to not be able to do a such thing.
    I can do it in video mode, why not with photo ? I cant understand....

    what if I want to capture the inside of my cup of coffee ? I just cant... I can make a slow motion video of it but not a picture... WTF ?!

    I asked your team 2-3 times about it since the very first day with my OP6 ; you added many features to the camera but not that really basic feature... why ?(!)

    I really dont understand why you refuse to add it...

    please, please, add it in the next update...

    this is first smartphone I have without that feature.
    99% of my picture are made in macro, very very close to the target but I just cant do it without light. The flash is not usefull because I only can see something when I take the picture, its impossible to make something artistic like that...

    please add this feature

    thanks for reading

  8. D1539601095783 Cupcake Jan 5, 2019

    D1539601095783, Jan 5, 2019 :
    hello, today my OnePlus 6 mobile formatted automatically, and I lost my whole data,can any one know how to retrieve data???

    sir1jaguar likes this.
  9. G_Asif_james_tMQf Cupcake Jan 5, 2019

    sir1jaguar likes this.
  10. vimaljuju Cupcake Jan 6, 2019

    vimaljuju, Jan 6, 2019 :
    In my OnePlus 5t REAR camera, portrait mode is not showing and if I ON slow motion video mode, mobile goes dark and hanged. current version in is 8.1.0 Android version. please suggest me with solution.

    sir1jaguar likes this.
  11. C1546822373438 Cupcake Jan 7, 2019

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  12. Q1539836076469 Cupcake Jan 7, 2019

    Attached Files:

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  13. MIDHUN MATHEWS Cupcake Jan 8, 2019

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  14. MIDHUN MATHEWS Cupcake Jan 8, 2019

    MIDHUN MATHEWS, Jan 8, 2019 :
    as already I tell you that I am expecting more camera clarity from OnePlus 6t my hope that you will solve it in future by Best regards u re family members

    sir1jaguar likes this.
  15. G_Togrul_Tahirov Eclair Jan 8, 2019

    G_Togrul_Tahirov, Jan 8, 2019 :
    Work related:
    - Will there be any camera improvements for OnePlus 5 in the near/far future? Or is this device in the shade when it comes to camera department, because the main focus is on 6 and 6t?

  16. sir1jaguar Froyo Jan 9, 2019

    sir1jaguar, Jan 9, 2019 :
    Good day,

    WHY your OnePlus 6T (T-Mobile version) have BLURRY, WASHED OUT, etc... photos when zoom in?

    It's nice when you 1st look at it, BUT when you start to pinch to zoom, then you will see that the faces, background, etc......are all NOT clear!

    That's with automatic mode with plenty of sunshine, we have that problem since the very beginning we own the phone till today.

    And the NIGHT SCAPE is super duper mega slow and can't focus properly, so the results are stupidly horrible.

    Our OnePlus 6T was REPLACED twice already by T-Mobile, as they are AWARE of the issues this phone have.

    BUT with the another brand new 6T, still it has shitty camera.

    I was told to "install" G Cam that needs to be ported from Pixel phones.

    That's ridiculous, as we have to resort to that, just to have good camera in our phone?

    And the additional problem is, when it's cold (not too cold), the phone can't take pictures and it needs to wait more than a minute or so, before we can take a shot, but our older S7 Edge has NO problem taking photos & videos even it's very cold.

    So, please DO SOMETHING!

    Thanks in advance & GOD bless you

  17. D1541663596041 Cupcake Jan 9, 2019

    D1541663596041, Jan 9, 2019 :
    Hi.. m facing camera problem from couple of days ... it is actually crashing out from camera app mostly in nightscape mode, slow motion and 4K video...
    Kiran Rane #oneplus6 #IndiaGujarat

    sir1jaguar likes this.
  18. J1531848763780 Donut Jan 12, 2019

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  19. EthanFoxtrot Cupcake Jan 13, 2019

    EthanFoxtrot, Jan 13, 2019 :
    My brand new One Plus 6 is faulty. The camera app does not launch when I tap on it , it says 'unknown error' . Face unlock doesn't work it says camera is being used by any app.

    sir1jaguar likes this.
  20. RakeshZn Gingerbread Jan 13, 2019

    RakeshZn, Jan 13, 2019 :
    One plus 5t camera rear and front camera both sucks and it cant be compared to any flagships phone need to improve the camera plzz from one plus vivo phones i having better camera than one plus 5t

    sir1jaguar likes this.