Ask our Software Team: Part 3 – Camera

  1. Hoqmeister
    Froyo May 27, 2019

    Hoqmeister , May 27, 2019 :
    which one is true to life with more accurate colours?

  2. J1553126318459
    Cupcake May 27, 2019

    J1553126318459 , May 27, 2019 :
    Tunde:-Does OnePlus 6t video record for more than one minute?Mine doesn't.If yes how do you get round it in the setting.

  3. L1557495698595
    Cupcake May 28, 2019

    Hoqmeister likes this.
  4. S1558261108582
    Cupcake May 28, 2019

  5. loveleshsoni2012
    Froyo May 28, 2019

    loveleshsoni2012 , May 28, 2019 :
    Hey Jimmy,

    I have OP3T but I not happy with the front camera. It's not that the quality is an issue but there is a leak somewhere which allows dust to accumulate over the lens. I have seen seen some other users facing same issue. Is there a permanent solution since many users complain that One Plus service centre could not solve the problem 100%.
    That means the housing of the camera is not completely air tight which I guess it should be so to keep the camera lens free from dust and moisture and everything else.

    Is there something that can be done to solve this problem and I can get back to taking great selfies again??

    Here are some pictures of the dust in the lens. Let me know I can send you a video too if the pictures are not clear.

    View attachment 1025561

    View attachment 1025563

    View attachment 1025562

  6. songgf
    Cupcake May 29, 2019

    songgf , May 29, 2019 :
    hi, I am having issues with the one plus WhatsApp camera

    - the in-app picture quality is very blurry
    - the in-app video recording is only 35second, whereas in my Samsung note 9 it can record one minute 20 mins, and similarly for iPhones etc which can record much longer and click much clear imahes.

    why so?

  7. R1559145782274
    Cupcake May 29, 2019

    R1559145782274 , May 29, 2019 :
    one plus 7 pro
    night mode taking more than 30-50 seconds per capture
    and quality is pathetic..please help

  8. G_naveen_kalisetty_yqmy
    Cupcake May 29, 2019

    G_naveen_kalisetty_yqmy , May 29, 2019 :
    its about the haptic feedback for gaming.. I'm using one 7 pro and the haptic feedback is missing while I playing using my Bluetooth headphones.. can I know why is that happening???

  9. vamshi205
    Eclair May 29, 2019

    vamshi205 , May 29, 2019 :
    I have recently bought OnePlus 7pro and believe me guys your front camera is really worst. What's the point if spending 50k for a mobile and camera is not performing well? I have attaching two images where one took from vivo mobile worth 10k INR.

    View attachment 1027004
    above pic from op7pro

    View attachment 1027003

    above is from vivo

    now tell me? Which one is really better? Even 10k worth mobile performing well. Completely depressed one plus not expected this from you.

  10. mbnu99
    Donut May 29, 2019

    mbnu99 , May 29, 2019 :
    My old Pixel 2 had a great feature when taking a selfie. in low light it would use the whole screen to flash, will this feature make it into the camera app on my OP7 Pro?

  11. surendra91
    Gingerbread May 30, 2019

    surendra91 , May 30, 2019 :
    teri bhi kaat li bhai one plus ne

  12. vamshi205
    Eclair May 30, 2019

    vamshi205 , May 30, 2019 :
    haa Bhai vivo oppo mi even infinix working on AI based camera OnePlus start bhi nahi kiya

  13. surendra91
    Gingerbread May 30, 2019

    surendra91 , May 30, 2019 :
    yes brother mi k20 pro aa rha hai 24k mai sd855 ke sath ...

  14. surendra91
    Gingerbread May 30, 2019

  15. Srk.Chinni
    Cupcake May 31, 2019

  16. U1539951208724
    Donut May 31, 2019

    U1539951208724 , May 31, 2019 :
    Hi Jimmy,

    Can we expect some great use of secondary Camera of One Plus 6 as its more capable but not fully used? As currently its used for giving blurry effect and that is also not fully blurred background (i. e. If I am taking any image with Potrait mode then it just blur uper section of the image and lower most section is always not blurred).

    Can we expect that One Plus 6 will get inbuilt different effects(which can be set during taking shot), emojis and many more different type of editing options as an inbuilt feature of the camera?

    You have taken great initiative to connect with users directly and get the issues identified,resolved and get many more new opinions to improve its quality and brand.

    Great job ..


    imrahulghogare likes this.
  17. G_Walter_Levine_KQRR
    Cupcake May 31, 2019

    G_Walter_Levine_KQRR , May 31, 2019 :
    Hi. I am unable to send a picture from camera app to text. Whenever I try, the screen goes gray and freezes. Very frustrating. Sometimes have to restart phone.

  18. W1540186452362
    Cupcake Jun 1, 2019

    W1540186452362 , Jun 1, 2019 :
    op6 camera app is very poor when taking photos in low light condition.
    this is taken using op6 camera app nightscape
    and 2nd pic is taken using pixel camera app in op6
    not only the nightscape but also both front and back cam photos.

  19. U1539951208724
    Donut Jun 1, 2019

    U1539951208724 , Jun 1, 2019 :
    Hi Jimmy,

    I am facing issue regarding heating while using Galary. Today I was using Galary and just go through the all images and selecting the multiple images without opening it and after around 7 minutes it was getting heated and screen was lagging and after just that lagging of screen the Galary was closed. After 2 to 3 minutes I had started again Galary and that selection of images was not there and again after 1 min it just started lagging and closed within 2 minutes.

    please help me to resolve this issue as with this behavior I am not able to use Galary more than 8 to 10 minutes. Waiting for the reply from OnePlus team.

    If there is any open thread with same issue then please let me know and suggest appropriate action.

    Thanks in advance.

  20. B1557491589051
    Cupcake Jun 2, 2019

    B1557491589051 , Jun 2, 2019 :
    when is the may security patch update release for OnePlus 6t in India and official Q update in India for OnePlus 6t