4
Asphalt 9 isn't compatible in my OnePlus 9 pro via OnePlus 9 Pro

  1. EDDIE777
    Donut Apr 8, 2021

    EDDIE777 , via OnePlus 9 Pro , Apr 8, 2021 :
    Asphalt 9 isn't compatible in my OnePlus 9 pro
    My device is up-to-date
    My playstore version is also up-to-date
    Why is my device not compatible when other low end devices are able to handle the game.
    Please help me with this issue.
    1617860218779.jpg
     

    #1
  2. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 8, 2021

    Caoimhín , via OnePlus 6T , Apr 8, 2021 :
    Check if the Playstore is certifying your phone.
    1617871005908.jpg
    Also make sure you have set the correct region for your location.

    And be sure to update to the latest version of OOS as well.
     

    #2
  3. EDDIE777
    Donut Apr 8, 2021

    EDDIE777 , via OnePlus 9 Pro , Apr 8, 2021 :
    It is certified bro...the region is set to India by default.
    The os is of the latest version.😑
     

    #3
  4. Aerleas
    Cupcake Apr 8, 2021

    Aerleas , via OnePlus 9 Pro , Apr 8, 2021 :
    I have the same issue just that I am in Germany. My phone has the newest update it is certified and my region is correct. The issue seems to be very new because I can't find anything really helpfull about it online.
     

    #4
    I1615732740177 likes this.
  5. shubhang92
    Cupcake Apr 8, 2021


    #5
  6. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 8, 2021

    Caoimhín , via OnePlus 6T , Apr 8, 2021 :
    If you haven't already, please. Clear the Playstore App info Cache and App info Storage.

    Also Clear the Google Play Services App info Cache and App info Storage as well

    If this doesn't work, there are a number of videos with suggestions on how to fix the issue in the search link below.

    https://www.google.com/search?q=Asp...N3e7vAhV1s3EKHbF1AF4Q_AUIFSgB&biw=412&bih=757

    Let us know how it works out for you.
     

    #6
    mojoyoyo77 likes this.
  7. Nikunj_pan
    Cupcake Apr 9, 2021

    Nikunj_pan , via OnePlus 9 Pro , Apr 9, 2021 :
    Same problem here...clear all cache, did all trouble shooting , it's on latest update still cannot install. One Plus now needs to look at this seriously as many users are reporting the same issue. Please sort this out as early as possible.
    1617943776324.jpg
     

    #7
    A1617346776120 and EDDIE777 like this.
  8. EDDIE777 , via OnePlus 9 Pro Stellar Black , Apr 9, 2021 :
    No bro...
    It still doesn't work...😢
     

    #8
  9. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 9, 2021

    Caoimhín , via OnePlus 6T , Apr 9, 2021 :
    Please send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them. Thank you.

    Community App Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com
     

    #9
  10. Manjot_25
    Cupcake Apr 9, 2021

    Manjot_25 , Apr 9, 2021 :
    On a side note, did you face any problems with tilt driving in-game? I did before the game was removed from the playstore.
     

    #10
  11. Atal Sharma
    Cupcake Apr 10, 2021

    Atal Sharma , Apr 10, 2021 :
    Yes, tilt worked sometimes and sometimes it didn't. Facing the same "app not supported" issue as well.
     

    #11
  12. SCC1034
    Eclair Apr 10, 2021


    #12

  13. #13
    the_o2 likes this.

  14. #14
    VigneshwarRajan likes this.
  15. hbk1402
    Ice Cream Sandwich Apr 11, 2021


    #15
    Liehjan, G_plusone and Caoimhín like this.
  16. Ruqhaiya Taskeen
    OnePlus Bug Hunter Staff Member Apr 11, 2021

    Ruqhaiya Taskeen , Apr 11, 2021 :
    We'll definitely work on the issue reported and we'll do our best to help you. We've got in touch with you via direct message. Looking forward for your response!

    Regards,
    Ruqhaiya Taskeen
     

    #16
  17. choiwah
    Cupcake Apr 12, 2021


    #17
  18. AmanRaj2001
    Cupcake Apr 12, 2021

    AmanRaj2001 , via OnePlus 9 Pro , Apr 12, 2021 :
    I am using OnePlus 9 pro
    In playstore Asphalt 9 is not showing and it's showing This app is not compatible with this version..
    I need a fix of this issue.
    Please help to get a fix
    Attached some screenshots that will help you to understand it easier.
    1618210180302.jpg

    1618210180329.jpg
     

    #18
  19. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 12, 2021


    #19
  20. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Apr 12, 2021

    SoniaB , Apr 12, 2021 :
    Thread merged with existing
     

    #20
    Caoimhín likes this.