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Asphalt 9 isn't compatible in my OnePlus 9 pro

  1. MDMujtaba999
    Jelly Bean Staff Member Apr 12, 2021

    MDMujtaba999 , Apr 12, 2021 :
    We have responded to your concern via DM, please check for the same and respond with the required information at the earliest.

    Regards,
    Mujtaba
     

    #21
  2. Last edited: Apr 13, 2021

    #22
    Miku.Prateek likes this.

  3. #23
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 13, 2021

    Caomhin , via OnePlus 6T , Apr 13, 2021 :
    Verify that the Playstore is showing the device as Certified in the Playstore Settings>About

    if it is showing as certified, try the following to see if it can help

    Clear the App info Cache and App info Storage for all 4 items

    Google Playstore
    Google Play services
    Google Services Framework (Search in Setting for this)
    Google App

    Restart the phone.

    It may take a while for Google to rebuild its Services, Playstore cache etc.

    See if this rectifies the Playstore issue.
     

    #24
  5. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Apr 13, 2021

    Liehjan , Apr 13, 2021 :
    Isn't this something that Gameloft needs to fix, rather than OnePlus?
     

    #25
  6. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Apr 13, 2021


    #26
  7. MarkoBatrac
    Ice Cream Sandwich Apr 13, 2021


    #27
  8. MDMujtaba999
    Jelly Bean Staff Member Apr 13, 2021

    MDMujtaba999 , Apr 13, 2021 :
    It would be our pleasure to resolve the issue that you are facing, as we have contacted you for the required information to analyze it further via direct message.

    Regards,
    Mujtaba
     

    #28
  9. MythicalAnimal , via OnePlus 9 Pro Pine Green , Apr 13, 2021 :
    Tried still not working!!
     

    #29
    Caoimhín likes this.
  10. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 13, 2021

    Caomhin , via OnePlus 6T , Apr 13, 2021 :
    Seems a few have this issue. Maybe report it to Google Playstore developers and also report it to OnePlus Developers as well. As per Post #8 further up.
     

    #30
    satyam.guptaa likes this.
  11. choiwah
    Eclair Apr 13, 2021

    choiwah , Apr 13, 2021 :
    It just doesn't work. A fix is required.

     

    #31
  12. araavvv
    Eclair Apr 13, 2021


    #32
  13. McLarenMania
    Honeycomb Apr 13, 2021

    McLarenMania , via OnePlus 7T Pro 5G , Apr 13, 2021 :
    This issue will have to be resolved by play store and the developer. You will see this should have been done before releasing the phone, but in this case you will have to raise a bug and wait for the certificates to be updated
     

    #33
  14. youbi
    Assistant Head Moderator Assistant Head Moderator Apr 13, 2021

    youbi , Apr 13, 2021 :
    Hi, just wanted to let you know that I merged your thread with the existing one, that way it makes it easier for others to follow the issue.

    Next time when you have some issue with your device is always better to search for existing threads about it before creating a new one. Hope you understand.

    As for the issue, like already said that probably should have to be fixed on the game devs side. Hope it comes soon.
     

    #34
  15. Atal Sharma
    Cupcake Apr 15, 2021


    #35

  16. #36
  17. Izenberg
    Eclair Apr 16, 2021

    Izenberg , Apr 16, 2021 :
    You probably removed the navigation bar at the bottom, when you don't hide it the game is in fullscreen 😉
     

    #37
  18. prasannakakad
    Eclair Apr 18, 2021

  19. chilko
    Cupcake Apr 18, 2021

    chilko , Apr 18, 2021 :
    I also have this problem with 9 and 9 Pro in Bulgaria. The funny thing is that this suddenly started yesterday and before that everything worked just fine with the game download from Play Store. Clearing the cache doesn't help.
     

    #39
  20. RON TEK
    Cupcake Apr 19, 2021

    Attached Files:


    #40
    Izenberg likes this.