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Audio and video issues via OnePlus 7 Pro

  1. mohammed shaheen hussain , via OnePlus 7 Pro , Sep 18, 2020 :
    Hi Im Shaheen, I'm using a Oneplus 7 pro.

    Ive started facing problems with audio and video files since months now. Kept waiting for updates but it still couldn't fix it yet.

    Everytime this happens I have to restart my device to fix it. But it happens again after some time.

    Please help to fix this issue.
     

    Attached Files:


    #1
  2. Bobbie63
    Marshmallow Sep 18, 2020

    Bobbie63 , Sep 18, 2020 :
    What app do you use for playing these files?
     

    #2

  3. #3
    Bobbie63 likes this.
  4. Bobbie63
    Marshmallow Sep 18, 2020

    Bobbie63 , Sep 18, 2020 :
    So I guess it's not the app you use. I thought you might use some specific app the play music and videos but now you also say it doesn't play from galary either I start to wonder.

    I could say do a factory reset but that's a little too easy and quite some work to reinstall everything again but I haven’t got any other solution. Maybe it’s the best you submit a bug here with the detailed info and see what the bug hunters will say

    https://forums.oneplus.com/feedback/
     

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  5. mohammed shaheen hussain , via OnePlus 7 Pro , Sep 18, 2020 :
    Okay thanks alot man.
     

    #5
    Bobbie63 likes this.