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[Submitted] Audio disconnects on audio/charger splitter when powered Nov 30, 2020

  1. X1570761072154
    Cupcake Nov 30, 2020

    X1570761072154 , Nov 30, 2020 :
    With a Type C charger/audio splitter, audio will disconnect about 10-30 seconds after power is connected to the splitter.
    If power is never attached, audio is stable
    Tested plugging power to splitter before and after the splitter is attached to the phone, as well as connecting audios before and after each of those as well.
    This occurred only after updating to 10.3.7.GM21AA
     
    #1
    P1624341852578, F1560684049562, titusmk1991 and 1 other person like this.

  2. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #2

  3. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #3

  4. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #4

  5. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #5

  6. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #6

  7. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #7

  8. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #8

  9. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #9

  10. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #10

  11. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #11

  12. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #12

  13. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #13

  14. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #14

  15. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #15

  16. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #16

  17. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #17

  18. Jamy23
    OnePlus Bug Hunter Staff Member Dec 1, 2020

    Jamy23 , Dec 1, 2020 :
    We were unable to find the exact root cause of the issue. In order to have a detailed look into this, please help us with the updated logs along with the bug report at the time of issue occurrence. It would be great if you could help us with the same at the earliest. Be rest assured your data will be safe and secure with us.

    1. Please share a screenshot with a time stamp at the time of issue occurrence.

    Note: Log kit does not open for Nord when you dial *#800# This is not an issue, this is by design. Select the default phone app to Google by following the below steps and check, you will get the log kit.
    Go to Settings->Apps & notifications->Default apps->Phone app->Phone

    Steps to Capture Logs:
    1. Input *#800# from dialing interface, enter " OnePlus Logkit", click the .Delete icon in the upper right corner to delete the historical log.
    2. Click “Basic Log” in the setting bar to enter the setting interface, click “Log save location”, select “/ sdcard / oem_log”, and then select “get bugreport when stop logging”, click “Enter”, so the log path is at the sdcard location.
    3. Back to the main interface of the OnePlus Logkit, click the “Advanced” button in the bottom navigation bar, and open the “Copy Screenshot” switch.
    4. Back to the main interface of the OnePlus Logkit, click “Basic Log” bar "Play" button to save logs, when it informs you whether to reboot,
    Click “Not REBOOT”
    5. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    6. Enter *#800# in dial pad, enter " OnePlus Logkit" then click “Basic Log” bar "Play" button to stop it.
    7. Enter file manager, choose storage, find the oem_log file and long press and click right upper corner three dots to compress it and update it in OneDrive or Google drive along with the screenshots.
    OneDrive or Google drive along with the screenshots.

    Note:
    1. Please log in to Google Drive and select the file and there will be an option to share.
    2. Log into Community through a web browser and the option to paste the drive link will be available in the conversations page.
    3. After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Please do let us know if you would be requiring any assistance on the same. We will be more than happy to help you.

    Your patience and understanding in the meanwhile are highly appreciated. Looking forward to hearing from you soon.

    Stay safe, stay healthy.

    Regards,
    Jamy
     
    #18

  19. bryanchase
    Cupcake Dec 1, 2020

    bryanchase , Dec 1, 2020 :
    I think I have a log of this. How do I get it to only you? I can put it on Google Drive but I only want you to see it. I am not the original reporter of the issues but I am also experiencing it.

    I used this feature every day and after the System Upgrade it no longer works. The problem is the audio will not go to the wired headset path after the audio/charger splitter is plugged in. Instead, the audio comes out of the phone speakers. The audio will go to the headset path if the charger is not plugged in.

    1) With nothing plugged into the phone, play audio from the phone. Hear audio come out the phone speakers.
    2) Plug in the audio/USB-C splitter, which is plugged into nothing else. Audio does not change.
    3) Plug in headphones into the audio/USB-C splitter. Hear audio come out of the headphones.
    4) Plug in a charger to the splitter's USB-C port (to charge the phone). Hear audio come out of the phone!!

    #4 is unexpected and new behavior. Expectation is that the audio continues to play through the headphones.

    Prior to the System Upgrade the audio would be interrupted briefly but would continue playing through the headphones.

    Here is the audio/USB-C splitter I have (Juiced Systems ASIN: B07MPK416P):

    https://www.amazon.com/Juiced-Systems-Digital-Auxiliary-Delivery/dp/B07MPK416P

    My phone is a GM1917.

    When can it be fixed? I love the phone otherwise!
     
    #19
    I1606744104558 likes this.

  20. X1570761072154
    Cupcake Dec 2, 2020

    X1570761072154 , Dec 2, 2020 :
    Update:

    I've sent the log to the pm I had in my inbox. Hopefully this helps with finding out the root cause
     
    #20
    I1606744104558 likes this.

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