Auto Brightness issues, Too Dim, Any fix, Need fix

  1. swon888
    Donut Nov 15, 2019

    swon888 , Nov 15, 2019 :
    I've been having the Auto Brightness issue since day 1 and also on my replacement phone as well. Contacted support and no one seems to be able to help me fix the issue and on one is communicating on what has been done and what has been try? Also I'm not getting any support from higher level. it's an issue and it needs to be fix, otherwise I have to constantly change the brightness every time I pick up the phone or walk into a different environment.

    G_onkar_patne_rCzq likes this.
  2. stark2991_PL
    KitKat Nov 15, 2019

    stark2991_PL , Nov 15, 2019 :
    Just as the article says - you have to train your phone during the first week. It will learn your brightness preferences and adjust the brightness correctly after it.
    Now it waits for your feedback, it sets the brightness randomly and asks you: is it fine? If you don't change it, it saves the values and remembers that's fine for you. If you change the brightness because it's too dim, it says: ok, that was too dim, next time I will set it a bit higher for you. After some time it has a kind of database with brightness conditions paired with your brightness preferences.
    Do you understand?

  3. Janušonis
    Cupcake Nov 15, 2019

    Janušonis , Nov 15, 2019 :
    Thanks for your answer. I am using the phone for two days now and I did not understand what's going with that brightness setting :)

  4. bond007
    Eclair Nov 15, 2019

    bond007 , via OnePlus 7T , Nov 15, 2019 :
    Same problem for me, I have oneplus 7t now for 4 weeks.
    And auto brightness is still not working. So training is no solution for my phone. Any suggestions?

  5. stark2991_PL
    KitKat Nov 15, 2019

    stark2991_PL , Nov 15, 2019 :
    You did not train it well and that's the result. Now you can only reset the Adaptive Brightness settings and train it again.

  6. bond007
    Eclair Nov 15, 2019

    bond007 , via OnePlus 7T , Nov 15, 2019 :
    Oké, though this went automatically. So how can I reset and how do I train... Thanks!

  7. SolRayz
    Cupcake Nov 16, 2019

    SolRayz , Nov 16, 2019 :
    I've had my phone since release, and I guess it stills needs training because I'm constantly readjusting it. At what point does it finally learn???

  8. stark2991_PL
    KitKat Nov 16, 2019

    stark2991_PL , Nov 16, 2019 :
    You can try the method presented in the article above, but it may not work on Oxygen OS. In that case I'm afraid that the only way to reset it is to perform a factory reset.

    It's been said that it needs about one week, but I guess it depends on the conditions and how often you are correcting it.

  9. swon888
    Donut Nov 16, 2019

    swon888 , Nov 16, 2019 :
    You can not train the auto brightness. it's a sensor and it picks up the ambien light around. I wish it was that easy. that's false information. as soon as you turn on the auto brightness. it starts adjusting the brightness and it is dim.

    RickInNC and SolRayz like this.
  10. swon888
    Donut Nov 16, 2019

    swon888 , Nov 16, 2019 :
    What they said about training the auto Brightness is false information. there are no training with the auto Brightness. I never had any issues with my other phones. Samsung, Huawei, Sony, Iphone, HTC. none of them has any auto brightness issue. I'm talking to Level 2 support as we speak now. He said it is an Android 10 issue and partly could be Oxygen OS. It's not a training issue. I have to turn my auto Brightness off to use the phone.

    RickInNC likes this.
  11. SolRayz
    Cupcake Nov 16, 2019

  12. stark2991_PL
    KitKat Nov 16, 2019

    stark2991_PL , Nov 16, 2019 :
    Light sensor still works, of course. Please read about Adaptive Brightness and how it works instead of calling some informations false

  13. SolRayz
    Cupcake Nov 18, 2019

    SolRayz , Nov 18, 2019 :
    Where are you getting your information that Adaptive Brightness needs to be trained? There is no information anywhere to corroborate your claims. So until otherwise, you are spreading false information. And don't post that link again, because that is for Android Pie and not specific to our Oneplus phones. There is clearly an issue and we all see it.
    Last edited: Nov 18, 2019

  14. nrbolton
    Cupcake Nov 18, 2019

    nrbolton , Nov 18, 2019 :
    I had a 5t before this 7t and it had this issue at start. It was fixed well but took quite a long time. I do not think it is true about training just a sensor software resolution required I think.

  15. swon888
    Donut Nov 20, 2019

    swon888 , Nov 20, 2019 :
    There was an Oxygen update yesterday. It made the auto brightness a little better, in some light environment, it seems to be fine, but I would prefer at least 2 clicks brighter. However in the dark, it's a different story. in completely darkness, before, it drop all the way down |-----------------, now after the update -|-----------------, it's like this, still too dark. I have no idea where people get the train your auto brightness sensor from, it's a software fix from the OS itself. already spoke to the tech support level 2 and confirm it's Android or Oxygen's issue. my cousin just had his Huawei P30 shipped here to my house, pick it up and turned it on with Auto Brightness, that thing works like charm.

  16. W1574999729624
    Cupcake Jan 7, 2020

    W1574999729624 , Jan 7, 2020 :

  17. W1574999729624
    Cupcake Jan 7, 2020

    W1574999729624 , Jan 7, 2020 :
    Ditto! For me auto brightness is also too dim and I end up always tinkering. I need couple of notches up most of the time

  18. Q1570503335639
    Cupcake Jan 12, 2020

    Q1570503335639 , Jan 12, 2020 :
    If in fact 'training' was once what had to be done it no longer does anything, at least on oneplus 7t & android10
    You can 'train' till the cows come home to absolutely no effect
    What should be in place is a user option to set a min. brightness level no matter what.
    Can't imagine that would be to hard for Android or OnePlus to do if they cared to.

  19. G_Andreas_IDaE
    Cupcake Jan 23, 2020

    G_Andreas_IDaE , Jan 23, 2020 :
    same problem here... i think the issue is that there is no adaptive brightness sensor as on other phones. I guess this is what allows this tiny teardrop, but the downside is that the oneplus 7t is probably just using the front cameras (finger print sensor and/or main front camera) to estimate lighting conditions. Maybe it can be improved by software updates, but as it hasn't happened yet, I'm not sure it ever will.

    Major deal breaker for me, probably going to return this phone

  20. LewisH95
    Donut Jan 24, 2020

    LewisH95 , Jan 24, 2020 :
    I noticed this too on my 6T. I manually do it, but I noticed the auto brightness is always much darker than I personally like.