Auto shutdown when calling. via OnePlus 7 Pro

  1. E1590752961509
    Cupcake Jun 22, 2021

    E1590752961509 , via OnePlus 7 Pro , Jun 22, 2021 :
    Hi Team,

    My One plus 7 pro started acting crazy from evening, whenever I make a call or WhatsApp phone shut downs automatically. Even my mic is not working (even when headphones on) I'm not sure what I need to do..

    I tried even clearing cache in recovery mode.

    Any help will be highly appreciated.


  2. Does!Compute
    KitKat Jun 23, 2021

    Best Answer
    Does!Compute , Jun 23, 2021 :
    Factory reset should be the last thing you should do. Do this instead:
    1. Boot into safe mood to see if you're able to replicate the issue. That will suggest whether the issue is due to the OS, or due to an app gone rogue in the background.
    2. Reset app preferences (unlikely to help, but sometimes giving a rogue app unnecessary permissions can lead to unexpected shutdowns).
    3. In the Apps and Permissions section in Settings, check if any app is present which doesn't have a name (or has a weird name made up of alphanumeric characters that you don't recognise). Uninstall those.
    4. Reflash the full ROM of the latest OOS version available (won't lead to data loss).
    5. If none of these work, then do a factory reset.
    6. Additionally, submit a bug report here:

    If my solutions helped you, do mark it as the Best Answer for the thread as other users facing the same issue will be able to find the solution quicker.
    Cheers :)

  3. vinay11singh
    Honeycomb Jun 22, 2021

  4. Z1612187578731
    Gingerbread Jun 23, 2021

    E1590752961509 likes this.
  5. E1590752961509
    Cupcake Jun 23, 2021

  6. vinay11singh
    Honeycomb Jun 23, 2021

    vinay11singh , via OnePlus 7 Pro , Jun 23, 2021 :
    I you haven't updated your device and then just check if you have downloaded any malicious file from some untrusted source in last couple of days. If there is such file then just
    delete it and restart your device.

    E1590752961509 likes this.
  7. E1590752961509
    Cupcake Jun 23, 2021

    E1590752961509 , via OnePlus 7 Pro , Jun 23, 2021 :
    I recently installed Bgmi from an unknown source only bro. And I deleted all of them.. Still facing the same issue.

    I'm planning to downgrade the android version to 10.

    Any advise?

  8. vinay11singh
    Honeycomb Jun 23, 2021

    vinay11singh , via OnePlus 7 Pro , Jun 23, 2021 :
    If this is your main device and the issue is still not resolved then you can downgrade after taking backup. But before you do that check properly for such untrusted files as the might not even appear in anti virus scan. If you dont find such suspicious files then go for downgrade.

    E1590752961509 likes this.