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Automatic restart while operating from Remote or Connect app via OnePlus 5

  1. V1508215212787
    Donut Nov 13, 2019

    V1508215212787 , via OnePlus 5 , Nov 13, 2019 :
    I got my first TV replaced due to this reason...Same thing is happening with another one albeit for last two days i.e. from the date of installation.. what kind of problem it may be...please throw some light..thanks in advance
     

    #1
  2. Venky61
    OnePlus TV Expert Nov 14, 2019

    Venky61 , Nov 14, 2019 :
    Any particular key combo is leading to restart or it restarts as soon as you open remote on connect app? Also did you try from a different phone?
     

    #2
  3. V1508215212787
    Donut Nov 14, 2019

    V1508215212787 , via OnePlus 5 , Nov 14, 2019 :
    I cannot predict the exact moment...But it happens once in a while when connect or remote is in operation...
     

    #3
  4. V1508215212787
    Donut Nov 14, 2019


    #4
  5. Venky61
    OnePlus TV Expert Nov 14, 2019

    Venky61 , via OnePlus Community App , Nov 14, 2019 :
    No, there isn't any combo. Just wanted to know if it has a pattern. Will report this incident to the team.
     

    #5
  6. Catherine W.
    OnePlus TV Software Engineer Staff Member Nov 15, 2019


    #6
  7. V1508215212787
    Donut Nov 15, 2019


    #7
  8. V1508215212787
    Donut Nov 15, 2019


    #8
  9. Catherine W.
    OnePlus TV Software Engineer Staff Member Nov 15, 2019

    Catherine W. , Nov 15, 2019 :
    I will provide your problems to the team after I get your system version,we will find out the reasons and reply to you soon...thanks for your waiting and feedback...
     

    #9