0
Backside glass shattered

  1. V1578226335584
    Cupcake Sep 25, 2020

    V1578226335584 , Sep 25, 2020 :
    My phone back Glass broken during charging, no fall at all and phone handled carefully as well

    It was 1hour in charging only and I bought this device 8month ago

    I still can't understand how this has happened 1601046817753.jpg
     

    #1
  2. Tokolozi
    Nougat Sep 25, 2020

    Tokolozi , Sep 25, 2020 :
    Does it seem like the battery expanded? Only explanation I would have if you didn't drop it.

    A picture would be useful
     

    #2
  3. V1578226335584
    Cupcake Sep 25, 2020

    V1578226335584 , Sep 25, 2020 :
    No.. Battery also looks okay
     

    #3
  4. Aki1596
    Gingerbread Sep 25, 2020


    #4
  5. Tokolozi
    Nougat Sep 25, 2020

    Tokolozi , Sep 25, 2020 :
    Yup, cracks starting at the corner looks more like you (or someone else) dropped it.

    Battery or anything related to charging cracks would more be spread out over the middle if you ask me
     

    #5
    Sheppards likes this.
  6. RevidFfum , via OnePlus 7T Glacier Blue , Sep 25, 2020 :
    Agree, it looks like the phone was dropped on the corner.

    How do you know if the battery had not expanded? Did you open the phone?
     

    #6
  7. Liehjan
    Lollipop Sep 25, 2020

    Liehjan , Sep 25, 2020 :
    You can see the impact point on the back cover... Doesn't seem likely this happened while charging
     

    #7
    Matt 80, Sheppards and Tokolozi like this.
  8. Matt 80
    Lollipop Sep 26, 2020

    Matt 80 , Sep 26, 2020 :
    I can understand how.....you dropped your phone.

    As others have already pointed out, the impact point is clearly visible on the phones bottom left corner.
     

    #8
    Tokolozi and Liehjan like this.
  9. zayn_ys
    Ice Cream Sandwich Sep 26, 2020


    #9
    Tokolozi and G.Madhusudhan like this.
  10. Kiran Kumar H
    Gingerbread Sep 26, 2020

    Kiran Kumar H , via OnePlus 7T , Sep 26, 2020 :
    More like Rs.3,220 with service charges and all
     

    #10
  11. zayn_ys
    Ice Cream Sandwich Sep 26, 2020


    #11
    Tokolozi likes this.
  12. camohan
    Marshmallow Moderator Sep 26, 2020

    camohan , Sep 26, 2020 :
    Human damages are not covered under warranty.
     

    #12
    Tokolozi likes this.
  13. zayn_ys
    Ice Cream Sandwich Sep 26, 2020

    zayn_ys , via OnePlus Community App , Sep 26, 2020 :
    Damn! [e]1f602[/e] I'm saying it will only gonna cost for the back cover.
    No labour charges if the device is under 1 year warranty period!
     

    #13
    Tokolozi likes this.
  14. camohan
    Marshmallow Moderator Sep 26, 2020

    camohan , Sep 26, 2020 :
    Haha OK..
     

    #14
    Tokolozi and zayn_ys like this.
  15. Kiran Kumar H
    Gingerbread Sep 26, 2020

    Kiran Kumar H , via OnePlus 7T , Sep 26, 2020 :
    My friend had to pay full 3220 for replacement I think, didn't know under warranty devices service was free
     

    #15
    Tokolozi likes this.
  16. zayn_ys
    Ice Cream Sandwich Sep 26, 2020

    zayn_ys , via OnePlus Community App , Sep 26, 2020 :
    Hmm I see. Can't say anything about your friend's experience!
     

    #16
    Tokolozi likes this.
  17. RevidFfum , via OnePlus 5T Midnight Black , Sep 27, 2020 :
    Unless the phone was dropped while it was charging, cable got pulled?

    Also, no case? Not everyone likes them, but even the clear plastic case that comes with the phone may have been enough to cushion the corner.
     

    #17
    Tokolozi and Liehjan like this.