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Display Bad costumer support, my support request was closed without a response.

  1. xxixx
    Honeycomb Jun 11, 2018

    xxixx , Jun 11, 2018 :
    Hi,
    8 days ago I opened a RMA ticket because my screen phone is lifting away from buddy and backlight is not uniform, i also added that phone si heating, freezing and sometimes power button is not working (sometimes need to push it 2 or 3 time to power on the phone). The RMA was accepted and next day i sent my phone in Poland. On Friday morning i received back my phone. They replaced power and volume buttons, some adhesives and the motherboard(WHY???), but they had done nothing with the screen. So I made a video that showing the issue and sent it to them. The support replied me that it is not normal and i need to create another RMA ticket. So I created it and now the ticket is marked as solved and closed. And now I don't know what to do...
    Sorry for my English and probably the section is not correct...
    IMG_20180608_192941.jpg DSC_1513.jpg DSC_1520.jpg Immagine.png
     

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    #1
  2. xxixx
    Honeycomb Jun 11, 2018

    xxixx , Jun 11, 2018 :
    Just received an email instruction for shipping device. Probably all is solved, sorry for my impatience Cattura.PNG
     

    #2