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Banking Apps, cannot take images of checks to deposit. via OnePlus Community App

  1. garykennedy , via OnePlus Community App , Nov 23, 2020 :
    Hey everyone, I have two mobile banking apps on my 8T+ and both are very unstable when taking images of checks to deposit, either they will not allow the photo to be taken or the image appears stretched and the wrong direction, I have auto rotate turned on. I used my old Motorola G8+ and both apps work fine. I need assistance on this issue please. Thx
     

    #1
  2. StefanStark
    Ice Cream Sandwich Nov 23, 2020

    StefanStark , Nov 23, 2020 :
    Maybe your banking app is not optimized for android 11 end this may cause issues.

    Ask the app provider for support on android 11 if the foto problem only appears in this specific app and not on normal day camera usage.
     

    #2

  3. #3
    Aditya Javadekar likes this.
  4. jamal01
    Froyo Nov 23, 2020

    jamal01 , Nov 23, 2020 :
    I had the same issue with my banking apps as well
     

    #4

  5. #5
  6. andrewkou
    Cupcake Nov 25, 2020

    andrewkou , Nov 25, 2020 :
    I have the same issue with my OnePlus 6 running Android 10. I contacted Oneplus a few times. The last time they told me to do a factory reset which I did.

    I was able to deposit a check with much difficulty using Capital One, couldn't do it with Chase.

    I bought a Samsung and can deposit checks without a problem.

    I really wish OnePlus would correct this........
     

    #6