[How To] Take Log's on OOS/H2OS | Oneplus Logkit | Bug Reports ![[IMG]](https://forums-images.oneplus.net/data/medal/600fe2dcd49d8.png)
Hi All 
To begin with let me Thank You All for your Active Participation and Feedback on various issues and concerns regarding OxygenOS.
Hypothetically if we sell 100 devices, there will be about 95 who will be happy with our device and services, and say 5 who will not be happy, the sad part is that most of the 95 customers will not take the hassle to put in a good word for the company but the 5 unhappy ones will do everything possible to share their poor experience with all the community.
I see that although users are able to reproduce various issues, however very few actually go ahead and submit the logs. Without the logs/bug report its very difficult for the ROM Team to reproduce the same issue and hence takes longer time to identify and kill these issues
We would appreciate regular feedback/bug reports/logs from our users to diagnose issues and rectify them
Thus to make it simpler, let me introduce you to the OnePlus Logkit which is an OOS in-built feature to capture logs and does not require root access or any special permissions. If you follow the below you can easily take logs and submit for further testing and it does not matter if you are a stock or rooted user
Before we begin
* Please make a clean flash to check whether the issue still persists before taking the log, most of the times a clean flash will solve your issue so we would appreciate if you do a clean flash before reporting any issue.
* We would appreciate logs without any mods like SuperSU/Magisk/Magisk Modules, Custom Kernels or any other Visual or SystemUI Mods/Substratum.
* This method should work on all OOS/H2OS Versions Stable & Beta as and when it comes for OP5
* Install the latest User Feedback App and use the same to submit logs/upload and share the link with me so i can forward them to the ROM Team
Follow the below steps to take logs on OOS/H2OS using Oneplus Logkit and before you start, clear/close all recent apps:
1. Go to phone dialer app and dial *#800#
2. Select the first option which says “oneplus Logkit” > Delete history log
3. Click "advanced" > "save log type", select all these options (Kernel, Main, System, Radio, Event, Tcpdump), then click OK
3. Go back & select the first option "save log", it would give you a prompt to reboot (reboot if the issue reoccurs easily, otherwise, click “cancel”
4. Now make the issue reproduce and take a screenshot of the issue wherever possible
6. Enter Oneplus Logkit, choose “other log info”, click “get bugreport info” once > Wait for 2-3 mins and let the Logs get saved till it shows a toast with "get info done"
7. Go back, choose save log again to stop the log reporting
7. Finally, Enter Files > Internal Storage > oem_log, find the folder, zip it to compress and send it to us along with the screenshot
As mentioned above use the User Feedback App to submit the logs or upload and share the link the ROM Team on bughunters@oneplus.net and also share the upload link with me
I will try my best to follow it up with the team directly
Many Thanks for your support and consideration
PS: Screenshots attached for the entire process for easy understanding
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Last edited: Aug 17, 2017
