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Bend in phone and back fixing automatically coming out via OnePlus Nord

  1. W1600536036232
    Cupcake Apr 1, 2021

    W1600536036232 , via OnePlus Nord , Apr 1, 2021 :
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    If by just keeping in pocket phone gets bend then what is the sense of buying this much of a costly phone cheap quality and after that why is the fixing of phone coming out all of the sudden from back side
    I talked to customer support people they said they cant help in this. If phone is under guarantee why they people are not fixing. If we ll. Not keep the phones in pocket where should we keep.
     
    Last edited: Apr 1, 2021

    #1
    BALAMURALI2252 likes this.
  2. Sheppards
    Jelly Bean Apr 1, 2021

    Sheppards , via OnePlus 7T , Apr 1, 2021 :
    You have to take care of your phone, warranty doesn't cover self inflicted damages

    Don't keep it in your back pocket either

    Maybe your pants are too tight?
     

    #2
    sfomin, Caoimhín, the_o2 and 5 others like this.
  3. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Apr 1, 2021

    Liehjan , Apr 1, 2021 :
    The frame of the phone is plastic, and that bends far easier than metal... I can understand why customer support can't help you, because this isn't a manufacturing defect :)

    Did you have it in your back pocket?
     

    #3
    HoLeetihs, Caomhin and Does!Compute like this.
  4. W1600536036232
    Cupcake Apr 1, 2021

    W1600536036232 , via OnePlus Nord , Apr 1, 2021 :
    I dont keep the cell. Phone in back pocket its from the front pocket and i take care of my cell. Phones but what is the sense of buying a costly phone when it can easily be bend i want it to be fixed anyhow i spent money i want it to be worth of it
     

    #4
  5. Tobikage
    Nougat Apr 1, 2021

    Tobikage , Apr 1, 2021 :
    Post a pic.
     

    #5
    Caoimhín likes this.
  6. W1600536036232
    Cupcake Apr 1, 2021


    #6
  7. Tobikage
    Nougat Apr 1, 2021

    Tobikage , Apr 1, 2021 :
    No brand warranty covers phone bending.
     

    #7
  8. W1600536036232
    Cupcake Apr 1, 2021

    W1600536036232 , via OnePlus Nord , Apr 1, 2021 :
    I never faced this kind of issue with any brand before i have been using different brands all these years and what abt this back fixing why is that coming out now this phone is useless to me
     

    #8
  9. Tobikage
    Nougat Apr 1, 2021

    Tobikage , Apr 1, 2021 :


    Maybe do a bit more research next time ?
     

    #9
    Caoimhín, the_o2, KaranRIyer and 2 others like this.
  10. AAA_Freddo_Addle
    Ice Cream Sandwich Apr 1, 2021

    AAA_Freddo_Addle , via OnePlus Nord , Apr 1, 2021 :
    The phone should atleast survive regular usage if not extreme cases.

    OnePlus has really disappointed most users with lot of issues with the phone. Be it software or hardware.

    #MyLastOnePlus
     

    #10
  11. Does!Compute
    KitKat Apr 1, 2021

    Does!Compute , Apr 1, 2021 :
    If out of 100 users, 1 bends the phone, then maybe the fault doesn't lie with the device, rather the owner and the usage inflicted upon the device? 🤔
     

    #11
    Caoimhín and KaranRIyer like this.
  12. AAA_Freddo_Addle
    Ice Cream Sandwich Apr 1, 2021

    AAA_Freddo_Addle , via OnePlus Nord , Apr 1, 2021 :
    Yup! that might be the case.

    I am also talking about overall experience and how OnePlus is changing!!
     

    #12
  13. Does!Compute
    KitKat Apr 1, 2021

    Does!Compute , Apr 1, 2021 :
    Well, the overall experience has been rather good for me.
    If by change, you mean increasing prices, then do blame Qualcomm for exponentially increasing the prices of the flagship processors in the last 2 years (60 USD in 2019 to nearly 180 USD in 2021)
     

    #13
    Caoimhín likes this.
  14. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Apr 1, 2021

    Liehjan , Apr 1, 2021 :
    The back is coming off because the frame is bent... Simple physics here :)
    You need to pay the repairs for it, or use it as it is. Bending it back yourself can make even more damage to the phone, so I wouldn't do that.
     

    #14
    Caoimhín likes this.
  15. W1600536036232
    Cupcake Apr 1, 2021

    W1600536036232 , via OnePlus Nord , Apr 1, 2021 :
    I have seen the reviews because of plastic body it got easily bend and my point is if just by keeping a phone in pocket can be bend then why did somebody would pay this much
     

    #15
  16. W1600536036232
    Cupcake Apr 1, 2021

    W1600536036232 , via OnePlus Nord , Apr 1, 2021 :
    And i was apple user just to switch i purchased oneplus because of good reviews i was happy with the phone and was appreciating but without any reason this is caused i kept it in th front pocket which is the case may be because of high-waisted jeans but where will one keep the phone if not in front pocket
     

    #16
  17. AAA_Freddo_Addle
    Ice Cream Sandwich Apr 1, 2021

    AAA_Freddo_Addle , via OnePlus Nord , Apr 1, 2021 :
    I understand your concern. You can visit OnePlus service center.

    Did u use case for the phone?
    If not, please start using a good quality case after getting it fixed.
     

    #17
  18. W1600536036232
    Cupcake Apr 1, 2021

    W1600536036232 , via OnePlus Nord , Apr 1, 2021 :
    I am using a good quality case and i have visited to the centre as well they said we cant do anything u need to pay
     

    #18
  19. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Apr 1, 2021


    #19
    Arjun_Choudhry likes this.
  20. Does!Compute
    KitKat Apr 1, 2021

    Does!Compute , Apr 1, 2021 :
    If you mean bend tests, then yes, thinner phones, especially those with a plastic frame, CAN bend. Just to confirm, do you keep your phone on charge even after its reaches 100 percent? Overcharging can lead to battery bulge, which can definitely lead to the back panel and frame seperating.
    I have seen the bend problem on a Nord before, but he sat on the phone while it was in his back pocket (no case either), although he didn't mention that to the service centre. He had to pay to get the damage fixed
     

    #20
    Caoimhín likes this.