Beware of covers, they will most likely damage your device. Pictures inside.

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  1. sohma
    Honeycomb Aug 4, 2014

    sohma , Aug 4, 2014 :
    Well since the back of the opo is textured, it can retain the debris. I would say its a combination of that and poor finish on the case.

  2. johnvarghese
    Gingerbread Aug 4, 2014

  3. saucy
    Jelly Bean Aug 4, 2014

    saucy , Aug 4, 2014 :
    this is true.btw i do not think oneplus will do anything. it was the case..not the phone. thats what they will tell you most likely. youre sol

  4. ExTanvy
    Ice Cream Sandwich Aug 4, 2014

  5. Francois0408
    Eclair Aug 4, 2014

    Francois0408 , Aug 4, 2014 :
    I concur!

  6. vjuricic
    Ice Cream Sandwich Aug 4, 2014

    vjuricic , Aug 4, 2014 :
    I do not see any serious problem here. Also I have blask back mobile phone and use cover purchased on ebay. It is Nokia N95 and cover left marks like little circles. Now to me it looks more cooler than before. It is different. Regarding your problem sorry to hear you have problem but why you did not buy original cover or some crystal TPU case cover. I am sure this will not happen than and your problem will not exist. Be aware OnePlus is not responsible for this and that your issue is usual issue with a lot of mobile phones and owners using cover bought from third parties. :)

  7. disellusional
    Ice Cream Sandwich Aug 4, 2014

  8. leol
    Honeycomb Aug 4, 2014

    leol , Aug 4, 2014 :
    True, when a company says they aren't making a profit, corners must be cut to save a few bucks here and there. That results in parts made by the lowest bidder. A fact most OPO worshippers never think of because they don't understand business. Nor should they have to.

    Lack of profit is a huge incentive for the company to deny warranty help also. The ramifications are many.

  9. eddyasmara82
    Cupcake Aug 4, 2014

  10. dsmonteiro
    Community Consultant Staff Member Aug 4, 2014

    dsmonteiro , Aug 4, 2014 :
    Why are you tagging the admins when you used a non-official accessory?

    The accessory is what stained the phone. The OPO is not to blame.

    thepanttherlady likes this.
  11. thuho
    Gingerbread Aug 4, 2014

  12. jamesh1467
    Froyo Aug 4, 2014

  13. Funzbob
    Ice Cream Sandwich Aug 4, 2014

    Funzbob , Aug 4, 2014 :
    If it wasn't a 1+ case then I would say you are stuck with the red line.

    If it was a 1+ case then I'm sad

  14. sryan1987
    Honeycomb Aug 4, 2014

    sryan1987 , Aug 4, 2014 :
    Just wait until you can buy another cover. Hey most phones don't even have that option. Just be glad you do. Be happy. Out your car back on and forget it.

  15. Vensino
    Eclair Aug 4, 2014

    Vensino , Aug 4, 2014 :
    the texture of the naked sandstone black is durable enough and keeps the phone thin. I guess the only real need for a case is to prevent dropping and screen damage, but otherwise I would highly suggest going case-less. Besides, they are only $29 to replace if you scuff one up. and not to mention the better look of no case > red/colorful plastic thingy over a well engineered phone

  16. droidnerd
    Honeycomb Aug 4, 2014

    droidnerd , Aug 4, 2014 :
    There goes my wish for aftermarket covers :( Thanks for the heads up, hope you get a "Genuine" replacement cover when they are available ...

  17. EmmaWATTson
    Ice Cream Sandwich Aug 4, 2014

    EmmaWATTson , Aug 4, 2014 :
    The problem is that tehy painted the inside too.If the phone gets warm (which it does) the paint is most likely to stick to the grippy sandstone cover than the plastic of the actual case.Hope this helps the OP team.

    thepanttherlady likes this.
  18. jerrah
    Jelly Bean Aug 4, 2014

    jerrah , Aug 4, 2014 :
    So you want answers because a cheap eBay case ruined the back cover ? I don't see where this is opo's problem

    Rick Manders and dsmonteiro like this.
  19. SteffenG
    KitKat Aug 4, 2014

    SteffenG , Aug 4, 2014 :
    Well, maybe you should always use first party covers...I expected something like that with the sandstone cover!

  20. JBCJackson
    Ice Cream Sandwich Aug 4, 2014

    JBCJackson , Aug 4, 2014 :
    Aw sorry about that dude... Next time don't use a case! Use a tempered glass screen protector only :)