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Big disappointment from one plus service center India, Delhi, rohini sec 3

  1. kamalanand011
    Froyo May 14, 2021

    kamalanand011 , May 14, 2021 :
    Dear one plus community

    Here i am seeking a help from this community as I am very upset with all the scenario in January 2021 due to accident my phone screen broke thn I went to the oneplus service centre to get it done... And after the examination the storekeeper said this will cost me 10500/- (back panel and screen) in this pandemic situation it was though to arrange such amount but still i managed with my savings but from the day 1 when I received my mobile my Sim slot is not working and due to that i faced so many official issue cz of this issue my no always says switched off I visited the store next day again an explained the issue to the person..... Where he said " ye to hona hi tha cz ph gir gya tha to motherboard m issue aaya hoga". And he asked me to pay 7000 more to fix this issue and I was like if u are already aware of this issue u should hve told me before so that will not use my savings for this cz this problem won't resolve after this as well... And that time I felt corned and a victim of mis selling.

    So guys reason behind sharing my problem with u guys cz i am a big supporter and fan of oneplus mobile and my first mobile was oneplus 3 and from there to now i hve used all the model till oneplus 6T but this is very disheartening for me so through this platform i would like to request one plus team to help me in this situation I am eagerly waiting for your support and revert on this as I am still unable to use my mobile phone due to this sim slot issue and also i hve strong feeling that my camera lens is also changed cz I know the picture quality of my mobile phone...

    I am looking for the help from the oneplus community
     

    #1
  2. Yash Pratap Singh.
    KitKat May 14, 2021

    Yash Pratap Singh. , May 14, 2021 :
    We are users like you....there's not much we can do to help
    @.Deleted_Member. can you explain your Repairs case conclusion?
     

    #2
    Tokolozi and kamalanand011 like this.
  3. BeingIncog
    Nougat May 14, 2021


    #3
    McJader, Tokolozi and kamalanand011 like this.
  4. kamalanand011
    Froyo May 14, 2021

    kamalanand011 , May 14, 2021 :
    We can do if u guys spread this by tagging ur frnds an known ppl so dat this msg can reach to one plus
     

    #4
  5. Bobbie63
    Marshmallow May 14, 2021

    Bobbie63 , May 14, 2021 :
    What I think you should do first is to contact OnePlus support in the site, explain the whole situation and give the necessary information, so they can contact the service centre to see what's going on and let them get back to you, make sure you have an ID case number.

    https://www.oneplus.in/support?_ga=2.240870851.170545520.1619677086-1690364687.1606493921

    You need to follow these steps first I think before this can be escalated by someone here.
     

    #5
  6. kamalanand011
    Froyo May 14, 2021

    kamalanand011 , May 14, 2021 :
    Sure thanks for the guidance. 🙂
     

    #6
    Bobbie63 likes this.
  7. Bobbie63
    Marshmallow May 14, 2021

    Bobbie63 , May 14, 2021 :
    I hope they can help you.

    Good luck.
     

    #7
  8. sajid06
    Eclair May 14, 2021

    sajid06 , May 14, 2021 :
    @kamalanand011 there is No Official Service Store in Rohini Bhai.!!! Mrko B Thugne K Chkkr m the vo log... Mere to 3.5mm k converter m prblm thi nd They said Ki Type c Jack Bdlna Odega phone ka..!!! Or Mrko Jha Tk knowledge h na Bhai... Phone k girne s Sim k na chalne or motherboard m dikkt aane s Koi mtlb ni h !!
    TDI Mall, Rajouri Garden.!! Mai vahi jata hu bro.!
    Remember Next time to check the Official Stores on the Site of any Mobile company.!!
     

    #8
    kamalanand011 likes this.
  9. kamalanand011
    Froyo May 14, 2021

    kamalanand011 , May 14, 2021 :
    Bro wo official store he hai me cheack करके ही गया था.. And m 1st time राजौरी gurden ही गया था उनसे पूछा था मेरे Near by m tb उन्होंने ही मुझे ये address provide किया था... M2k rohini sec 3 m है...
     

    #9
    sajid06 likes this.
  10. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member May 15, 2021

    Ghazala.Yasmeen , May 15, 2021 :
    We understand your concern and relate to the issue you are facing and have contacted you via personal message. Looking forward for your response!

    Regards,
    Ghazala
     

    #10
    kamalanand011 likes this.
  11. kamalanand011
    Froyo May 15, 2021

    kamalanand011 , May 15, 2021 :
    Thnxx for helping me ghazala.
     

    #11
    Bobbie63 likes this.
  12. Bobbie63
    Marshmallow May 15, 2021

    Bobbie63 , May 15, 2021 :
    I see OnePlus has found your thread, keep us informed of the outcome if you like.:)

    good luck
     

    #12
  13. Tobikage
    Nougat May 15, 2021

    Tobikage , May 15, 2021 :
    and we'll never see them again.
     

    #13
  14. kamalanand011
    Froyo May 15, 2021

    kamalanand011 , May 15, 2021 :
    Sure bro thnxx
     

    #14
    Bobbie63 likes this.
  15. kamalanand011
    Froyo May 15, 2021


    #15
    Tobikage and Bobbie63 like this.
  16. Bobbie63
    Marshmallow May 15, 2021

    Bobbie63 , May 15, 2021 :
    We have seen people disappear here after receiving a DM.:rolleyes::p

    so

    upload_2021-5-15_18-9-43.gif

    Just kidding, good luck with you case, I hope it gets resolved soon and like I said, let us know.
     

    #16
  17. kamalanand011
    Froyo May 15, 2021

    kamalanand011 , May 15, 2021 :
    I m not kind of that person dude... Already i followed you and all the above op members who replied my thread's and i thank to all to stand wid me.

    N the problem is not resolved it's just a start and still I need ur support in this so dat in future if u guys face such issue will help each other
     

    #17
    .Deleted_Member. and Bobbie63 like this.
  18. kamalanand011
    Froyo May 17, 2021

    kamalanand011 , May 17, 2021 :
    1621257063783.jpg
    Maybe they are not able to understand what problem I am facing, though I am upset for 3 months but yesterday after receiving the message from One Plus, it has been over 24 hours but their team has not contacted me yet. It was not expected that OnePlus worked so slowly.


    Ever since the mobile service center has returned, the CM slot has been closed for the whole day, sometimes one works and both are closed.
     

    #18
  19. Bobbie63
    Marshmallow May 17, 2021

    Bobbie63 , May 17, 2021 :
    For now I’m afraid there is not very much you can do than to reply to the message you received yesterday and telling them you expected them to contact you if that’s what they have stated in that message. (I don’t know what the DM said @Ghazala.Yasmeen has dropped in your box)
     

    #19
  20. kamalanand011
    Froyo May 17, 2021

    kamalanand011 , May 17, 2021 :
    Yeah m continuously following up with her
     

    #20
    Bobbie63 likes this.