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Black ring on screen when using camera via OnePlus Nord 2

  1. saradeodato
    Eclair Dec 9, 2021

    saradeodato , via OnePlus Nord 2 , Dec 9, 2021 :
    Hey guys!
    I have my nord 2 for less than 2 weeks and there is something that has been getting in my nerves and I feel like I'm the only one having this issue because I can't find anyone else complaining.

    When I use the camera (doesn't matter if it's with the camera app or using it in other apps, for example whatsapp app or Instagram), there's a black circle/ring on the right side of the screen. It doesn't appear when I use the wide angle zoom, but with the 1x or 2x, there it is.

    When I movet the phone the ring seems to shake a bit.

    Can anyone help or give me any advice?
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    #1
  2. psygarden
    Beta Tester of the Year Award 2021 Dec 9, 2021

    psygarden , via OnePlus 8T Aquamarine Green , Dec 9, 2021 :
    I hope you're not using any lens protector. Also this can be some dirt in the lens itself. I'd suggest you to talk to customer care. Take the device to nearest service center to have it checked if possible, if not then file a replacement for device.
     

    #2
    saradeodato, Liehjan and Artemus like this.
  3. saradeodato
    Eclair Dec 9, 2021

    saradeodato , via OnePlus Nord 2 , Dec 9, 2021 :
    I'm not using any lens protector and at least on the outside there's no dirt. And this issue is here since day one unfortunately. Thanks for your suggestion!
     

    #3
    psygarden likes this.
  4. psygarden
    Beta Tester of the Year Award 2021 Dec 9, 2021

    psygarden , via OnePlus 8T Aquamarine Green , Dec 9, 2021 :
    I meant the dirt must be inside the lens module.
     

    #4
    Shailender Sharma likes this.