black screen

  1. I1555165052654
    Cupcake Jul 2, 2019

    I1555165052654 , Jul 2, 2019 :
    hello, my 7 pro its been acting up lately
    2 weeks a go the phone went to stand by mode , and then it did not want to wake up ,it look like it was dead or power off ,but the battery had 60% try to charge it , press power button for 12 sec ECT and nothing works , after an hour later I tried power button and + volume at same time and it finally turn on again.

    now yesterday the same issue happened again and very frustrating , any tips or any update I need to do . not happy if I have to do this reboot every 2 week, my phone it's only 2 months old, if this keeps happening I Will return this phone back to OnePlus.

  2. Swejuggalo
    KitKat Jul 2, 2019

    Swejuggalo , Jul 2, 2019 :
    Do you restart the phone on regular basis or has this happened on a phone that has not been restarted?

    BTW, what version of the phone? This is my version. Never had that problem on mine. I haven't hade it up and running for longer than perhaps 5-6 days or so yet. Too much testing and messing around so far to stay up longer than that [e]1f609[/e]

    I1555165052654 likes this.
  3. Gmx333
    Eclair Jul 2, 2019

  4. Logancd1
    Ice Cream Sandwich Jul 2, 2019

    Logancd1 , Jul 2, 2019 :
    I actually had this happen to me for the first time yesterday. Not fun, it scared me for a bit there! If you hold down the power button and volume up at the same time while plugged in it'll turn back on.

    Really hoping it was just a weird one-time thing and it doesn't happen again!

    I1555165052654 likes this.
  5. I1555165052654
    Cupcake Jul 2, 2019

    I1555165052654 , Jul 2, 2019 :
    yes I do have the same os version that it's the latest 9.5.8

  6. ahmeddos
    Cupcake Jan 11, 2020

    ahmeddos , Jan 11, 2020 :
    I have this issue since I updated to 10.0.3. I can feel the phone buzz when I restart it by pressing the volume up and power for 15 seconds, but the screen just won't turn on. It happened to me twice while I was using my phone, after some time the screen came back to live. Very frustrating

  7. O1578843520218
    Cupcake Jan 13, 2020

    O1578843520218 , Jan 13, 2020 :
    when I put the charger and the phone is off it does not open the phone and a black screen appears and also the same problem when I put the charger and I restart the phone