Black & White Screen OP9 Pro

  1. shahaagam95
    Donut Jan 17, 2022

    shahaagam95 , Jan 17, 2022 :
    I have been facing this issue and can't get back into a proper screen.

    Can neither switch my phone off or do anything.

    What can I do to solve this?

    E1615516584859 and dchortis like this.
  2. Tobikage
    General Support Expert Award 2021 Jan 17, 2022

    Tobikage , Jan 17, 2022 :
    Connect it to a PC.

    That worked for 2 other people somehow

    S1652970759414, dchortis and Caomhin like this.
  3. shahaagam95
    Donut Jan 17, 2022

    shahaagam95 , Jan 17, 2022 :
    Ok, but what is the issue causing it, would you have an idea, this is the second time it has happened, the first time I just kept pressing the power off button and it somehow came back on.

    This time I managed to power it off by holding the volume up and down buttons + power off button.

  4. Tobikage
    General Support Expert Award 2021 Jan 17, 2022

    Tobikage , Jan 17, 2022 :
    One of the other people couldn't even force a reboot !

    If you can , can you share what all apps you have installed ?

    Caomhin likes this.
  5. W1773M
    Cupcake Jan 17, 2022

    W1773M , via OnePlus 9 , Jan 17, 2022 :
    I rebooted my phone, by pressing volume up and the power button, together. And now its fine. But i don't know if that's repeatable.

    P1627889984307 and dchortis like this.
  6. dchortis
    Cupcake Feb 5, 2022

  7. P1627889984307
    Cupcake Mar 29, 2022

  8. I1627809828530
    Cupcake Apr 2, 2022

  9. O1610211527604
    Cupcake Apr 7, 2022

    O1610211527604 , via OnePlus 9 , Apr 7, 2022 :
    I have faced the same issue.I have purchased the device on 19/03/22 and facing the issue in less than 1 month...This is bit weired experience...One Plus should definitely improve their quality of phones..Connecting to PC worked for me...I hope this won't occur again.

    Tobikage likes this.
  10. Tobikage
    General Support Expert Award 2021 Apr 7, 2022

    Tobikage , Apr 7, 2022 :
    Thanks for confirming it still works.

  11. E1615516584859
    Cupcake May 16, 2022

    E1615516584859 , May 16, 2022 :
    This happened to me today after arriving in another country! Couldn't reboot my phone. I took SIM holder out, reinserted it then suddenly my phone rebooted itself! Ever since my phone updated to Android 12 there seems to have been quite a few glitches! Something doesn't seem right with OnePlus and the latest Android update!

  12. F1652781773482
    Cupcake May 17, 2022

    F1652781773482 , May 17, 2022 :
    I have this issue now. Rebooting does not work for me or connecting to a laptop. My phone is still under warranty should I just return it?

  13. S1652970759414
    Cupcake May 19, 2022

    S1652970759414 , May 19, 2022 :
    Happened to me for the first time just now. Haven't added any new apps lately. It would have never come to my mind to test connecting to laptop. It helped, so many thanks for sharing the solution here. None of the button combinations did anything.

    After android 12 update the phone has been a mess, it's closing apps suddenly when in use and keeps jamming in many ways. My phone isn't very old so not nice, not nice at all.

    E1615516584859 likes this.