5
blackout issue

  1. Tarun arora Donut Jun 12, 2018

    Tarun arora, Jun 12, 2018 :
    I was using Facebook on my one plus 6. A video was playing on FB then suddenly video stopped and my phone screen get blackout...
    Nothing was happening on it...none of any button was working....
    I made long press on power button then it get restart...

    it has happened twice with my phone...

    can someone tell me what to do
     

    #1
  2. The Earl of Twatshire KitKat Jun 12, 2018

    The Earl of Twatshire, Jun 12, 2018 :
    I had a problem with my mobile telecommunication device blacking out.

    I'd sit there, drink sixteen bottles of the finest red wine, then everything, including my mobile telecommunication device would fade to black.

    Someone once said that it may be to the fact that I drink a lot. I'm not sure, however.

    Indeed.
     

    #2
  3. P1528813997054 Donut Jun 12, 2018

    P1528813997054, Jun 12, 2018 :
    It's happening with my OnePlus 6 too.. after the Oxygen 5.1.6 update.. freezes and blacksout (Happened like 4-5 times today).. I have to restart the phone to make it work again.

    Disappointed!

    OnePlus Team please fix this ASAP!
     

    #3
  4. Prcko Jelly Bean Jun 12, 2018


    #4
  5. Cervantes KitKat Moderator Jun 12, 2018

    Cervantes, Jun 12, 2018 :
    As a first step, clean the temporary memory: wipe cache
    Turn off, press low volume and on, english, wipe data and cache: wipe cache
     

    #5
    Tarun arora and Prcko like this.
  6. Prcko Jelly Bean Jun 12, 2018

    Prcko, Jun 12, 2018 :
    we aren't OnePlus team. when you have a problem after update post it to the right section. many times helps wipe cache in recovery after each update.
     

    #6
    Dark_Matrix_Guru likes this.
  7. C1528795502916 Eclair Jun 12, 2018


    #7
    bireddyshravan and malidan like this.
  8. Tarun arora Donut Jun 12, 2018

    Tarun arora, Jun 12, 2018 :
    done..lets wait n watch till same to thing would happen or not
     

    #8
    Prcko likes this.
  9. P1528813997054 Donut Jun 12, 2018

    P1528813997054, Jun 12, 2018 :
    Thanks for the reply.

    Followed the steps you suggested.. let's see if this solves the issue.
     

    #9
    Tarun arora likes this.
  10. Tarun arora Donut Jun 12, 2018

    Tarun arora, Jun 12, 2018 :
    I still facing the same issue....my one plus 6 is getting black out...don't know why it is happening... kindly guide something to cope up this issue...
     

    #10
  11. P1528813997054 Donut Jun 12, 2018


    #11
  12. Cervantes KitKat Moderator Jun 12, 2018

    Cervantes, Jun 12, 2018 :
    If you have problems with Facebook, you can uninstall, delete cache and reinstall
    If you have problems after the update, it may be due to a file conflict
    if it does not solve with wipe cache, it saves important information
    You must do a factory reset
    You can contact the technical service
    https://www.oneplus.in/support
     

    #12
  13. Tarun arora Donut Jun 12, 2018

    Tarun arora, Jun 12, 2018 :
    Thanks for helping me out
     

    #13
  14. Tarun arora Donut Jun 13, 2018


    #14
  15. izzykasha KitKat Jun 13, 2018

    izzykasha, Jun 13, 2018 :
    if you read the official 5.1.6 announcement thread and the last page of that thread you will see that oneplus have pulled the 5.1.6 update, must be because of these crashes
     

    #15
  16. malidan Marshmallow Jun 13, 2018

    malidan, Jun 13, 2018 :
    Still thinking about getting a 6?:)
    The Speed you need:sweatsmile:
     

    #16
    izzykasha likes this.
  17. C1528795502916 Eclair Jun 13, 2018

    C1528795502916, Jun 13, 2018 :
    support told me that we have to download 5.1.5 , drivers and certificates in pc only. They have given 3 specific links to download. They will remotely access the mobile and downgrade the OS. we can't downgrade from mobile.
     

    #17
  18. vvekkk Eclair Jun 13, 2018

    vvekkk, Jun 13, 2018 :
    I too faced similar problem. using contact search via Dia pad with flex...enter 335 e or 4 time .. blackout..
    SMS template app first time opening ... blackout. both time power off on problem resolved
     

    #18
  19. izzykasha KitKat Jun 13, 2018

    izzykasha, Jun 13, 2018 :
    adding this to the list of c0ckups

    So 5.1.5 stopped people across the world making calls when moving and some when stationary

    5.1.6 crashes the A6000 assembled in India/Indian market phones

    what will 5.1.7 bring......discuss
     

    #19
  20. malidan Marshmallow Jun 13, 2018

    malidan, Jun 13, 2018 :
    5.1.6 has killed the EIS too at 4K/30 in India

    This is comical stuff, it really is:tearsofjoy: Not for customers I may add.
     

    #20
    izzykasha likes this.