[More info needed] Bluetooth Connection Issues with August Lock

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  1. andrewd Cupcake Sep 14, 2017

    andrewd, Sep 14, 2017 :
    Do initial connection with lock, works as intended.
    Close August App and reopen, connection to lock can not be made again
    Unpair and repair lock and it works again once

  2. Bob Ong Honeycomb Oct 27, 2017

    Bob Ong, Oct 27, 2017 :
    Dear andrewd,

    Good day!

    This is from OnePlus Bug Hunters. We apologize for the long wait.

    As per the attending specialist, the reason is that remote side has deleted the long term key. It is remote side issue, you can use reference phone to have a try.

    Thus, there won't be a fix.

    With that being said, we will now mark this as "Solved" and close it.

    Thanks a lot for your time.