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Bluetooth disconnect and reconnect while on the calls only via OnePlus 7

  1. Nalir
    Donut Nov 28, 2020

    Nalir , via OnePlus 7 , Nov 28, 2020 :
    I am using OnePlus 7 and I am using Wireless z headset. While in the call my bluetooth automatically disconnect and reconnect. This is happening only while calls. Pls advice a solution.
    Thanks
     

    #1
    Marco trovato and rgerland like this.
  2. Nalir
    Donut Nov 29, 2020


    #2
  3. O. Priya
    Honeycomb Nov 29, 2020


    #3
  4. Nalir
    Donut Nov 30, 2020

    Nalir , via OnePlus 7 , Nov 30, 2020 :
    Thanks, anyway it's brand new oneplus wireless Z. I changed the headset from wireless 2 to Z but still issues is continuing. Done BT reset but no results.
     

    #4
  5. Bittoo06
    Ice Cream Sandwich Nov 30, 2020


    #5
  6. onechuk
    Cupcake Nov 30, 2020

    onechuk , via OnePlus 7 , Nov 30, 2020 :
    Issue might be with some setting or software malfunction, I also used the same phone and using wireless earphone and car Bluetooth connection, I never encountered such issue, you better get help from those OnePlus experts from company itself.
     

    #6
  7. JibinSaj
    Donut Dec 2, 2020

    JibinSaj , via OnePlus 7 , Dec 2, 2020 :
    Try resetting the bluetooth. Go to Settings> System> Reset options> Rese WiFi mobile & Bluetooth.
    Note : You will lose all the WiFi networks you saved previously.
     

    #7
  8. Nalir
    Donut Dec 2, 2020

    Nalir , via OnePlus 7 , Dec 2, 2020 :
    I did this Bro. Still same... Thanks
     

    #8
  9. Nalir
    Donut Dec 2, 2020

    Nalir , via OnePlus 7 , Dec 2, 2020 :
    Thanks dear. I am in Sri Lanka and we don't have oneplus customer care in Sri Lanka. Let me try at least by connecting to India customer care. I am really expecting an answer from oneplus tech team for this issue here.
     

    #9
  10. rgerland
    Cupcake Jan 8, 2021

    rgerland , Jan 8, 2021 :
    Hi,
    I have exactly the same problem with my OP7 (GM1900, OOS 10.0.10.GM57BA). I had OP Bullets Wireless 2 and bought as you the Z version, same problem : during calls (and only during calls), my BT connection drops randomly (sometimes no problem, and some other times it could be after 3 min of call, then reconnect, then drops after 8 min, then reconnect, then drops again 2 min later, and can reconnect...or not). Really random issue, but it occurs often.

    I tried today these operations (https://forums.oneplus.com/threads/bluetooth-connectivity-issues.1358120/#post-22472678), currently testing it. I had a 23 min call without bug after these operations.
     

    #10
  11. Nalir
    Donut Jan 8, 2021

    Nalir , via OnePlus 7 , Jan 8, 2021 :
    Thanks for your message.

    I tried these steps before but still my issue remains. Kindly let me know if you find any solution.
     

    #11
  12. Nkheni
    Gingerbread Jan 9, 2021


    #12
  13. rgerland
    Cupcake Jan 19, 2021 at 10:55 AM


    #13
  14. PriyadarshiAtul
    Froyo Jan 19, 2021 at 3:15 PM