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Bluetooth doesn't work for phone calls via OnePlus 7

  1. ArchyMX
    Donut Dec 8, 2021

    ArchyMX , via OnePlus 7 , Dec 8, 2021 :
    Hello guys,

    I am coming with you because I have the following problem after the newest update. I am a person who use the Bluetooth earphones to speak by phone and I just realized that when I want to call someone using my earphones. I cannot hear anything on my earphones and it is mute. I just have this problem using the phone calls and my earphones works well with all other applications like YouTube and Spotify. I cleaned the catch memory and I am still having the same problem. Any advice our work around? Honestly, I tried a lot of stuff and I cannot figure out why I cannot hear anything using phone calls.
     

    #1
  2. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 8, 2021

    Liehjan , Dec 8, 2021 :
    Do you have Alibaba app installed? If you do, could you try to uninstall it and try bluetooth calls again?
     

    #2
    Artemus and akks like this.
  3. ArchyMX
    Donut Dec 8, 2021

    ArchyMX , via OnePlus 7 , Dec 8, 2021 :
    Hello, yes I had it. I uninstalled it but I still have the same problem. Any workaround?
     

    #3
  4. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 8, 2021

    Liehjan , Dec 8, 2021 :
    Did you reboot phone too?
     

    #4
    Artemus likes this.
  5. ArchyMX
    Donut Dec 8, 2021

    Last edited: Dec 8, 2021

    #5