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Bluetooth headphones connection issues after Android 9 update

  1. SaurabhLuthra
    Cupcake Sep 30, 2018

    SaurabhLuthra , Sep 30, 2018 :
    Hi OnePlus team

    After the recent Android 9 update, I am facing lot of Bluetooth headphones connection issues.

    1. Bluetooth headphones connectivity gets lost when I switch between apps. something like if I switch between Netflix and Wynk Music app, the headphones though connected but my music gets shifted to phone speakers. now there is no way to fix this directly, I have to disconnect my Bluetooth headphones and reconnect back to get the music back on my headphones.

    2. Earlier if I used to swipe down there was an option to control whether I want to play on phone speaker or my Bluetooth headphones. But now there is no way. I tried using the new volume control to switch between the two, but it doesn't work.

    please fix these as this is very important


    Thanks
    Saurabh
     

    #1
  2. SaurabhLuthra
    Cupcake Sep 30, 2018


    #2
  3. D1548340575251
    Cupcake Feb 17, 2019


    #3
  4. D1548340575251
    Cupcake Feb 17, 2019

    D1548340575251 , Feb 17, 2019 :
    I talked to support.
    here's what you need to do.
    clear cache for Bluetooth.
    and if that doesn't work search reset in settings and tap on reset WiFi, Bluetooth, etc.
    And restart the device.
    then it should work.
     

    #4
  5. _Khalid
    Gingerbread Feb 18, 2019

    _Khalid , Feb 18, 2019 :
    OS version?
    i am using 9.0.3 OP6 with Jabra Bluetooth Earphones. Didn't have any issue. it sure takes time to establish connection, not immediately but few seconds.
     

    #5
  6. W1544713105920
    Cupcake Feb 18, 2019

    W1544713105920 , Feb 18, 2019 :
    this doesn't resolve the issue on mine this doesn't resolve the issue on mine
     

    #6
  7. _Khalid
    Gingerbread Feb 18, 2019

    _Khalid , Feb 18, 2019 :
    Factory reset the phone taking necessary backup.

    If that doesn't help. Raise a feedback along with necessary logs and activities/flow you are performing in your model feedback page.
     

    #7
  8. dsmonteiro
    Community Consultant Community Expert Feb 18, 2019

    dsmonteiro , Feb 18, 2019 :
    The correct way to report bugs is through the link below:

    https://forums.oneplus.com/feedback/
     

    #8
    unnamed player likes this.
  9. K1564384424094
    Cupcake Oct 21, 2019


    #9
  10. Kytharsis
    Marshmallow Oct 21, 2019

    Kytharsis , Oct 21, 2019 :
    Which update?
     

    #10