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Bluetooth issue

  1. Angelode16_20
    Eclair Nov 30, 2021

    Angelode16_20 , Nov 30, 2021 :
    Hi everybody,

    I own an Oneplus 8 pro and I'm having an issue with the Bluetooth connection between my phone and my Jabra earphones. If someone calls me it works but within the next minutes it disconnect my Jabra and activate the phone speakers. I've already cleared cache...
    Someone knows about it?
    Tks in adv
    Brgds
     

    #1
  2. Aaron2017
    General Support Expert Award 2021 Nov 30, 2021

    Aaron2017 , Nov 30, 2021 :
    Do you by any chance have the Alibaba app installed? This app has caused problems like this for many others and uninstalling that app fixed it.
     

    #2
  3. Angelode16_20
    Eclair Nov 30, 2021

    Angelode16_20 , via OnePlus 8 Pro , Nov 30, 2021 :
    No I don't have this app on my phone. Tks for answering.
     

    #3
  4. Aaron2017
    General Support Expert Award 2021 Nov 30, 2021

    Aaron2017 , Nov 30, 2021 :
    What cache did you exactly wipe?
     

    #4
  5. Angelode16_20
    Eclair Nov 30, 2021


    #5
  6. Aaron2017
    General Support Expert Award 2021 Nov 30, 2021

    Aaron2017 , Nov 30, 2021 :
    Oh okay, you can try clearing cache of bluetooth too, see if that helps
     

    #6
  7. Angelode16_20
    Eclair Nov 30, 2021


    #7
  8. Tamas Balogh
    Cupcake Dec 1, 2021

    Tamas Balogh , via OnePlus 8 Pro , Dec 1, 2021 :
    It doesn't work. Same issue here but with the car's multimedia. I already ask OnePlus to fix this issue because it very dangerous searching for the phone to switch the connection back to Bluetooth during driving. Unfortunately, I can not see OnePlus anything to do.
     

    #8
    Angelode16_20 likes this.
  9. Angelode16_20
    Eclair Dec 1, 2021


    #9