Bluetooth issue

  1. antz123
    Eclair Jun 28, 2017

    antz123 , Jun 28, 2017 :
    For some reason in settings Bluetooth always shows disconnected.

    I tried pairing bands and they are facing same issues. Do not have any wireless earphones to test.

    Just want to ask with BT on, at your settings page does it shows Bluetooth stats as "disconnected"

    Much thanks.

  2. falconhand
    Donut Jun 28, 2017

  3. Crystal Z.
    Global Community <3 Staff Member Jun 28, 2017

    Crystal Z. , Jun 28, 2017 :
    Hi, there

    Sorry to hear about it.
    Can you help collect some logs so that we can look into it?
    1. Input the command *#800# in the dialer
    2. Tap on Get Wireless Log at the bottom of the page and tap on clean log
    3. Tap on get bluetooth log to start the capturing process
    4. Replicate the issue, take a screenshot to record the time
    5. Return to the log interface and tap on Stop logging
    6. Go to file manager and zip oem_log folder and send it to bughunters@oneplus.net This process might take some time. Thank you.

    Please do share us the file from file manager instead of the interface of "share log" in above process.

    Looking forward to hearing from you soon.

    Best regards,
    OnePlus Bug Hunters
    Last edited: Jun 30, 2017