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Blurry photos via OnePlus 7 Pro

  1. Buckby22
    Cupcake Apr 15, 2021

    Buckby22 , via OnePlus 7 Pro , Apr 15, 2021 :
    I've noticed that since the upgrade to OS11 that photos that were imported from my previous phone are now blurry and unusable.

    Does anyone have any idea if this can be fixed?

    Thank you
     

    #1
  2. J4t1np4r3kh
    OnePlus Accessory Tester Apr 16, 2021

    J4t1np4r3kh , Apr 16, 2021 :
    Are they coming up as blurry only in the gallery app/photo viewer you use, or is it coming up as blurry in all apps (so if you try share the photo or look at it on another device is it blurry?)
     

    #2
    Aaron2017 likes this.
  3. Buckby22
    Cupcake Apr 16, 2021

    Buckby22 , via OnePlus 7 Pro , Apr 16, 2021 :
    They come up blurry in everything, I cannot share them or use them as wallpapers etc...
     

    #3
  4. Buckby22
    Cupcake Apr 17, 2021

    Buckby22 , via OnePlus 7 Pro , Apr 17, 2021 :
    I can't even open them without getting the circle of death
     

    #4
  5. J4t1np4r3kh
    OnePlus Accessory Tester Apr 17, 2021

    J4t1np4r3kh , Apr 17, 2021 :
    A HotFix has been rolled out today. Let's see if that sorts the issue
     

    #5
  6. Buckby22
    Cupcake Apr 17, 2021


    #6
  7. J4t1np4r3kh
    OnePlus Accessory Tester Apr 17, 2021


    #7
    McJader likes this.
  8. Buckby22
    Cupcake Apr 17, 2021


    #8
  9. McJader
    Lollipop Apr 17, 2021

    McJader , Apr 17, 2021 :
    Could you share some examples of these blurry pics?
    (no need to post personal pictures)
     

    #9
  10. Buckby22
    Cupcake Apr 17, 2021

    Buckby22 , via OnePlus 7 Pro , Apr 17, 2021 :
    I've tried to pick some and screenshot them but I just get the circle of death and I am not given the option of selecting them as an attachment. So many lost family photos if I can't get this fixed.

    Really appreciate everyone's help with this.
     

    #10
  11. McJader
    Lollipop Apr 17, 2021

    McJader , Apr 17, 2021 :
    and what's that?
    You can also take a picture of your phone screen from another device and share it.
     

    #11
    Artemus. likes this.
  12. Buckby22
    Cupcake Apr 17, 2021

    Buckby22 , via OnePlus 7 Pro , Apr 17, 2021 :
    Circle of death is when you get that waiting/uploading circle that just keeps going around in circles and never stops.

    Still working on trying to get an example pic.
     

    #12
    McJader likes this.
  13. Artemus.
    Community Hero 2020 Apr 17, 2021

    Artemus. , Apr 17, 2021 :
    Use the browser. https://forums.oneplus.com/
     

    #13
    McJader likes this.
  14. Buckby22
    Cupcake Apr 17, 2021

    Buckby22 , Apr 17, 2021 :
    Ok I managed to upload this screenshot. All photos are just as blurry and show the dreaded circle
    Screenshot_20210417-165219.jpg
     

    #14
  15. Artemus.
    Community Hero 2020 Apr 17, 2021

    Artemus. , Apr 17, 2021 :
    That... looks like a cached image that's being stretched to fit the screen, unless this is an image you downloaded? Either way, try clearing the gallery app's cache and reboot.
     

    #15
    McJader likes this.
  16. Buckby22
    Cupcake Apr 17, 2021

    Buckby22 , via OnePlus 7 Pro , Apr 17, 2021 :
    Tried that idea, no the placards are there but no pictures
    1618693649374.jpg
     

    #16
  17. Buckby22
    Cupcake Apr 17, 2021


    #17