afonsofabio1982, Jul 8, 2019 : Hey, bought my op7Pro the 23th May and only noticed that it's chipped because I was replacing the screen protector. The body, underneath the screen, is damaged as shown in picture. OnePlus received my device the 26th June and I still waiting for my premium device with a "not so premium after sales service". 4 days ago, after I complaind because it wasn't yet getting repaired after almost 10 days, I got this email: "Thank you for contacting OnePlus Customer Support. We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible. Thank you for your understanding! Please let us know if you have any other concerns. Thanks & Best Regards, James Wilson OnePlus Customer Support" I think, if I pay such a price for the 12/256 version, if they don´t have spare parts after 1 month, so it can only mean many other users are complaining about the same issue, or the after sales service is not working properly!