Broken back glass via OnePlus Community App

  1. voltaire9 , via OnePlus Community App , Nov 26, 2019 :
    Pulled my 7T out of my pocket today, noticed cracked back glass. I'm not sure how and or why maybe some bending or something but I didn't fall and or do any yoga with it in my pocket. looks just like the jerry-rig anything video. Not very well built. you guys be careful with yours. my phone was in the case given in the package. this still happened. I'm getting the insurance replacement and trading it in immediately. I will not be using this model ever again. if it's going to break in my pocket with the case on it, I'm good. I'm trying a different brand

    ramchek likes this.
  2. aZzKikr58
    Cupcake Nov 29, 2019

    aZzKikr58 , Nov 29, 2019 :
    Happens with my phone (OP 7T) also verry easily. It seems to break easily in between the power button and the slider button. Weakpoint i guess. Is this the quality standards of gorilla glass 5? Disappointed on this issue!!

    NahbiCris likes this.
  3. voltaire9
    Froyo Dec 4, 2019

    voltaire9 , Dec 4, 2019 :
    yes, that's exactly where the break started in my situation. power button and slider area. this is complete BS. great phone but very weak glass.

    aZzKikr58 likes this.
  4. vaiv123
    Donut Dec 10, 2019

    vaiv123 , via OnePlus 7 Pro , Dec 10, 2019 :
    Happened the same with me
    The back glass of oneplus 7 pro is so delicate that I just kept it on the bed and it got cracked even when the cover was installed on the back.
    Reallyyyyyyyy disappointed with the oneplus team

    voltaire9 likes this.
  5. Liehjan
    Lollipop Dec 10, 2019

    Liehjan , Dec 10, 2019 :
    You had the phone on the bed in a case and it cracked by itself?

  6. NumberSix
    Gingerbread Dec 10, 2019

    NumberSix , Dec 10, 2019 :
    I wish manufacturers would dump the glass back if they aren't going to have wireless charging, I'd personally rather have a good solid metal back that's for sure.

    voltaire9 likes this.

  7. #7
  8. voltaire9 , via OnePlus Community App , Dec 12, 2019 :
    me too

  9. O1576366706464
    Cupcake Dec 14, 2019

    O1576366706464 , Dec 14, 2019 :
    My new 7t also broke on its own. Never had any issue with my previous three OnePlus. Very disappointed with the poor quality. company should do something about it

  10. vaiv123
    Donut Dec 19, 2019

    vaiv123 , via OnePlus 7 Pro , Dec 19, 2019 :
    No, I just put it on the bed, and the glass broke, I noticed it after 3 days though, because of the case

  11. voltaire9 , via OnePlus Community App , Dec 21, 2019 :
    Sorry to hear that, really hurts. Are your repairing our replacing? I went ahead and got away from this phone after getting replacement. I'm in the McLaren 7t pro 5G now.

  12. Z1575211725363
    Cupcake Dec 21, 2019

    Z1575211725363 , Dec 21, 2019 :
    huh. I dropped my one and kicked it accidentally, but the back glass is still intact. could it be quality defects on some phones?

  13. targnik
    Donut Dec 21, 2019

    targnik , Dec 21, 2019 :

    huh. I dropped my one and kicked it accidentally, but the back glass is still intact. could it be quality defects on some phones?

    More like ruff buggers ☠️

    (purchases military style bumper case after reading above posts) 😬