Buds Z keeps pausing randomly via OnePlus 6T

  1. Anshalk
    Donut Nov 13, 2020

    Anshalk , via OnePlus 6T , Nov 13, 2020 :
    My buds z keeps pausing randomly while listening to music or watching youtube videos.

    Have to play the media manually whenever this happens. I've been noticing this for about a week now. But it only keeps increasing day by day.

    Today the music paused about 5 times and YouTube video paused 3 times.

    It's kinda irritating. Should I ask for a replacement?

  2. X1604177108382
    Cupcake Nov 13, 2020

  3. Venkat Depatla
    Gingerbread Nov 14, 2020

  4. ahmedirshad98
    Donut Nov 16, 2020

  5. U1604424891582
    Cupcake Nov 17, 2020

    U1604424891582 , Nov 17, 2020 :
    Anyone tried factory resetting? Since a lot of us are facing this issue , i am not sure if factory reset is going to help here

  6. Anshalk
    Donut Nov 17, 2020

    Anshalk , via OnePlus 6T , Nov 17, 2020 :
    I may have figured the issue. It's the proximity sensor.

    If I wear my buds tight and push it all the way inside my ear to have a tight fit, I don't face this issue.

    But if I have the buds on a relaxed mode and not plug it in tight on my ears, and if my ears move even slightly, the media pauses. The sensors are very sensitive.

    P.S. The ear tips that came with the buds are very loose for me. Hence I'm using a bigger ear tip from my JBL earphones. While the quality is mind-blowing with a tight fit using the JBL eartips, a relaxed fit is causing this pausing issue especially when I want to watch something and not plug the earbuds all the way inside.

    New bug -

    The touch function stops working randomly until I put the buds back in the case and take it out again. Anyone else facing this issue? I'm using a OnePlus 6T with the buds.

    thamid89 and Codein_Linctus like this.
  7. pratik.gif
    Cupcake Nov 18, 2020

  8. ajleest
    Donut Nov 19, 2020

    ajleest , Nov 19, 2020 :
    Also experiencing this. Considering covering the sensor with a sticker. My Buds Z pause youtube or spotify every 30 seconds or so if I don't have them positioned perfectly in my ear. Even then sometimes it seems to happen anyways. It's making them unusable. The weird part is, this wasn't a problem for the first couple days of owning them.

  9. The_Incredible
    Cupcake Nov 28, 2020

    jimjohnjames likes this.
  10. jimjohnjames
    Eclair Nov 28, 2020

  11. I1535267732728
    Cupcake Dec 1, 2020

    jimjohnjames likes this.
  12. jimjohnjames
    Eclair Dec 1, 2020

    jimjohnjames , Dec 1, 2020 :
    Bought the 8 Pro today, same issue. Less frequently.

  13. Pratheekpj
    Cupcake Dec 2, 2020

    Pratheekpj , Dec 2, 2020 :
    Even I am facing this issue. When I bend down while working out in the gym it pauses. Its literally not usable while working out. They should give an update to be able to switch off that proximity sensor 🤦

    Codein_Linctus and jimjohnjames like this.
  14. S1607233108957
    Cupcake Dec 6, 2020

    S1607233108957 , Dec 6, 2020 :
    Started happening 5 mins from the time I got them. A bit disappointed but will try keeping them close into my ears..

  15. epintos
    Cupcake Dec 10, 2020

  16. healtheworld619
    Cupcake Dec 14, 2020

    healtheworld619 , Dec 14, 2020 :
    Let me try this bro! Facing the same issue

    Anshalk likes this.
  17. DarshanDayal
    Cupcake Dec 15, 2020

    DarshanDayal , Dec 15, 2020 :
    Facing the same issue and I have requested for a replacement, since there is 1 year replacement period for OnePlus accessories.

  18. Abhishek654
    OnePlus Nord 2 Expert Community Expert Dec 15, 2020

    Codein_Linctus likes this.
  19. jelmergnl
    Cupcake Dec 15, 2020

  20. Neil_Deshmukh
    Cupcake Dec 18, 2020

    Neil_Deshmukh , Dec 18, 2020 :
    I'm also facing this issue. While playing music in background and surfing any other apps, music stops for 1-2 secs and then starts again and this happens very frequently.