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[Bug] Alarm System One Plus 9 Pro

  1. J1559724387643
    Cupcake Apr 5, 2021

    J1559724387643 , Apr 5, 2021 :
    When an alarm goes off and snooze. My screen is turning black and not able to perform any operation until I reset the device....
     

    #1
    W1613505563784 likes this.
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Apr 5, 2021


    #2
    Caoimhín likes this.
  3. Swejuggalo
    OnePlus 9 Series Expert Community Expert Apr 5, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Apr 5, 2021 :
    I've tried both snooze and disarm alarm now. Can't trigger an issue on my device.
    Are you on 11.2.2.2?
    Does it always happen? Even if you set an alarm just a few minutes ahead?

    Have you tried wiping data on alarm app?
    Is your device set up from scratch or a full transfer from a older Oneplus?
    Mine is a clean slate. Important files are stored online so I never transfer settings, Google data or apps or anything.

    You might want to report this via the feedback tool.

    View attachment 1584366
    I'll use Oneplus clock one more time and let it wake me up tomorrow. Let's see how that goes.
     

    #3
    McJader likes this.
  4. Ruqhaiya Taskeen
    OnePlus Bug Hunter Staff Member Apr 6, 2021

    Ruqhaiya Taskeen , Apr 6, 2021 :
    We are sorry to hear that you are facing issue with the device and have contacted you for the more details to analyze it further via direct message.

    Regards,
    Ruqhaiya Taskeen
     

    #4
  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert Apr 6, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Apr 6, 2021 :
    It worked fine for me. So it does not seem I can replicate the issue.
     

    #5
  6. W1613505563784
    Cupcake Apr 7, 2021

    W1613505563784 , Apr 7, 2021 :
    Facing same issue
     

    #6
  7. W1613505563784
    Cupcake Apr 10, 2021

    W1613505563784 , Apr 10, 2021 :
    Hey,
    I have set a recurring alarm for Monday,Tuesday, Wednesday,Thursday and Friday. There are two alarms 8.45 am and 9.am. and I sleep by 3 am so the device is idle for atleast 5 hours before the alarm. goes off. I have transferred from a OnePlus 5. Every morning I have to restart the phone for it to work.
    Please look into it
     

    #7
  8. Swejuggalo
    OnePlus 9 Series Expert Community Expert Apr 10, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Apr 10, 2021 :
    Odd. In my case it has been tested with approx 8h idle and it woke me up with no issues.
    I'm back on Google Clock though since it has Google Assistant Rutine features.

    You might want to make a bug report of your own. That way you can log the error when it happens. Can't replicate it myself.

    View attachment 1590642
     

    #8
  9. W1613505563784
    Cupcake Apr 11, 2021

    W1613505563784 , Apr 11, 2021 :
    Okay
     

    #9
  10. W1613505563784
    Cupcake Apr 11, 2021

    W1613505563784 , Apr 11, 2021 :
    This is what the screen looks like though
     

    Attached Files:


    #10
  11. Swejuggalo
    OnePlus 9 Series Expert Community Expert Apr 11, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Apr 11, 2021 :
    Have you reported it via the feedback tool like shown above? That way you will be contacted by a bughunter and they will forward logs and info to the devs.
    I gladly help out with replicating issues and sending bug rapports, but in this case I don't seem to be able to replicate it.
     

    #11
    W1613505563784 likes this.
  12. R1619552728643
    Cupcake Apr 27, 2021

    R1619552728643 , Apr 27, 2021 :
    Same issue here every morning.

    Device OP8 Pro.

    Have to reboot to get the phone working again. Super stupid, but alarm is one of my most important features and this bug is present at least since the last 2 updates...

    1000€ device with non working alarm :-|
     

    #12