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Cable Tear due to heat

  1. nil.amrutlal95
    Cupcake Apr 28, 2018


    #1
  2. Paschfire
    KitKat Apr 28, 2018

    Paschfire , Apr 28, 2018 :
    Use a browser to upload photos, as the community app is broken in this regard most of the time.

    There's also no way the cable melted while charging under normal conditions, so I'll await too see these images
     

    #2
  3. janguv
    Honeycomb Jun 5, 2018

    janguv , Jun 5, 2018 :
    Mine also tore. I don't know if due to heat; I've never noticed it get *that* hot. However, it's certainly not due to mishandling.
     

    #3
  4. meatandy
    Oreo Jun 5, 2018

    meatandy , Jun 5, 2018 :
    You can contact support but I highly doubt that will be covered under warranty.
     

    #4
  5. janguv
    Honeycomb Jun 6, 2018

    janguv , Jun 6, 2018 :
    I have done so. Initially, they said it wouldn't be covered. But I pressed and discussed the matter with someone higher up the chain. They eventually recognised it wasn't my fault, and are replacing the cable. I'm happy, and it looks good for them. So all is good. Being in the EU (for now—till Brexit) may have helped my case. But so does persistence and not being fobbed off with a false accusation that I'd mishandled the cable.
     

    #5
    meatandy likes this.
  6. meatandy
    Oreo Jun 6, 2018

    meatandy , Jun 6, 2018 :
    That's great , I'm glad it worked out in your favor.
     

    #6