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Call drop issues on One Plus 6 Handsets in India (Urgent)***

  1. chaitanyakhaitan
    Honeycomb Jun 7, 2018

    chaitanyakhaitan , Jun 7, 2018 :
    Just an update on the official post at hand.

    I have spoken with OnePlus customer team and they have flashed a so called "pure" version of Oxygen OS on my phone.

    They have asked to observe for a few days and give them feedback.

    Will do the needful and keep you guys posted.

    Thanks
     

  2. Sidharth_Panda_2027
    Donut Jun 7, 2018

    Sidharth_Panda_2027 , Jun 7, 2018 :
    great!!
     

  3. Z1528391237965
    Cupcake Jun 7, 2018


  4. sahilangz
    Eclair Jun 7, 2018

    sahilangz , Jun 7, 2018 :


    chaitanyakhaitan

    Just an update on the official post at hand.

    I have spoken with OnePlus customer team and they have flashed a so called "pure" version of Oxygen OS on my phone.

    They have asked to observe for a few days and give them feedback.

    Will do the needful and keep you guys posted.

    Thanks​


    is it better now ?? are you able to make calls ?? I have same issue . even when network is full , no calls .

    1528392142661.jpg
     

  5. sagarkls
    Froyo Jun 7, 2018

    sagarkls , Jun 7, 2018 :
    same issue i am facing .what to do now is this software issue or need replace the device plz suggest guys.
     

  6. iamsaranshankar
    Cupcake Jun 7, 2018


  7. Sidharth_Panda_2027
    Donut Jun 7, 2018

    Sidharth_Panda_2027 , Jun 7, 2018 :
    Looks like Samsung S9 got the same problems too . Just checked on Google. You can search for it's trouble shoot steps. Not able to paste the link else would have been easy .
     

  8. Sidharth_Panda_2027
    Donut Jun 7, 2018

  9. SubNav
    Cupcake Jun 7, 2018

    SubNav , Jun 7, 2018 :
    Even I am facing this issue..this is annoying..and the network indicator shows full network. It gets difficult to find out if it's due to network or phone.
     

    chaitanyakhaitan likes this.
  10. chaitanyakhaitan
    Honeycomb Jun 7, 2018

    chaitanyakhaitan , Jun 7, 2018 :
    Okay, same problem persists. Mobile network is showing in status bar, but there is no network actually.

    Again my problem is intermittent, hence very difficult to replicate at will.

    Just hoping it's not a hardware problem.
     

  11. chaitanyakhaitan
    Honeycomb Jun 7, 2018


  12. somisan
    Cupcake Jun 7, 2018


  13. lazyvab
    Cupcake Jun 7, 2018

    lazyvab , Jun 7, 2018 :
    Even I face this issue with my Airtel 4G sim. But here is a solution that always worked.
    1. Turn off mobile data.
    2. Go to Settings > SIM & network.
    3. Change preferred network type from 2G/3G/4G to 2G.
    The call then will never drop but it's very annoying to switch it back to 4G when you want to use mobile data.
     

    ShivMehndi likes this.
  14. chaitanyakhaitan
    Honeycomb Jun 7, 2018

    chaitanyakhaitan , Jun 7, 2018 :
    Thanks a lot for your suggestion, what your are saying may actually work very well.

    What many of us have observed is the problem lies when the network tries shifting between 4g to 3g/2g. It is not able to latch onto anything and although status bar shows network bars but there's no network.

    Were you facing the same problem as mentioned above or were you facing only call drops issue??
     

  15. R1528404136220
    Cupcake Jun 7, 2018

    R1528404136220 , Jun 7, 2018 :
    Facing the same issue although network is full, caller is not able to hear on OP6. Tried to switch off VOLTE but issue persists. It's happening on Vodafone frequently will try to switch to 2g but it's annoying. Switching from 4g to 2g. One Plus team please resolve issue asap.
     

  16. ShivMehndi
    Eclair Jun 7, 2018

    ShivMehndi , Jun 7, 2018 :
    I have the exact issue, although it occurs only intermittently. Having said that, this is not the first time I have encountered this call drop problem. My now retired iPhone 6 had the same issues jumping from 4G to 3G. The call would get disconnected midway and the only option was to place another call.

    I'm on Vodafone IN and the calls do get disconnected in addition to network reception concerns that have already been highlighted. What's confusing is that I use a single SIM in my OP6. Any ideas?
     

    chaitanyakhaitan likes this.
  17. sagarkls
    Froyo Jun 7, 2018

    sagarkls , Jun 7, 2018 :
    1528404888366.jpg
    guys i have done few steps nd now works fine for me... i am using jio sim in the 1st slot nd bsln in the 2nd. first i face the call drop issue when i try to call from bsnl with volte on mobile data on 1st sim jio nd wifi connected. now i changed preffered network to only 2g made a call disconnect it and again changeed the prefered network to 2g/3g/4g.now i connected a call speaking for 40min s still call is going on no call drops...
     

    chaitanyakhaitan likes this.
  18. sagarkls
    Froyo Jun 7, 2018

    sagarkls , Jun 7, 2018 :
    1528405052779.jpg
     

  19. chaitanyakhaitan
    Honeycomb Jun 7, 2018

    chaitanyakhaitan , Jun 7, 2018 :
    Please observe for few days and see, yours is a temporary fix but again problems should resurface.

    Wish you luck
     

    sahilangz likes this.
  20. sagarkls
    Froyo Jun 7, 2018

    sagarkls , Jun 7, 2018 :
    the call lasts for 1hour 7 min. i dont its hardware problem.its bug hope fully one plus will fix this