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Sound [CALL ISSUE] Problem with Noise Cancellation?

  1. kimyeungg
    Donut Jun 6, 2018

    kimyeungg , Jun 6, 2018 :
    During phone call (no matter whatsapp call or normal call), the receiver will often hear some high pitch voice emitted by us (oneplus 6). Our voice becomes high pitch sometimes if there is background noise. And this is very abnormal and never happen once on my previous oneplus 5.

    We have tested over 10+ op6 devices and found that all op6 sold in Hong Kong have the same issue. Wonder if this is a software problem or hardware related. And we also found that the noise cancellation is missing in the option menu. Is the noise cancellation activated already?
     

    #1
    Manoj Kishore and Pr0metheus2 like this.
  2. kimyeungg
    Donut Jun 8, 2018


    #2
    mconchet and Amit1123581321 like this.
  3. kimyeungg
    Donut Jun 9, 2018

    kimyeungg , Jun 9, 2018 :
    Phone
    • Optimized call quality
    Nothing change with the latest 5.1.6 update
    Is it a hardware related problem?

    No one care about this issue? Is oneplus trying to ignore it?
     

    #3
  4. vacquah
    Cupcake Jun 9, 2018

    vacquah , Jun 9, 2018 :
    I have the same.issue. I just talked to support yesterday to replace my phone but I don't want to since it will take sometime . I wish there is a fix.
     

    #4
  5. Icwhy
    Eclair Jul 20, 2018

    Icwhy , Jul 20, 2018 :
    Add the option to disable this shit noise cancelation it transfers to recording apps aswell........
     

    #5