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Call Quality Issue

  1. ERock62
    Gingerbread Dec 22, 2015

    ERock62 , Dec 22, 2015 :
    We have 2 OPO's.
    My phone I can make and receive calls without issues from our house.

    My wife's however has recently started having an issue where her voice cuts out bad when I talk to her over the phone.

    We can both be in the same location (testing signal) and call each other. She can hear me fine but on my end I get a very choppy call and cannot hear the majority of the words she is saying. This does not happen to me when I talk to anyone else. So I can rule out my phone being a problem.

    I have checked all the settings on her phone and everything matches mine. Signal strength also looks to be the same as mine. I did boot into recovery and wipe the cache partition. This actually helped it for a bit. I was able to hear here clear for a day. Now it is acting up again.

    Any ideas?

    Edit: We are both on T-Mobile and running 12.1-YOG4PAS3JL
     
    Last edited: Dec 22, 2015

    #1
    abdullaamori likes this.
  2. Todeanca Stefanel
    Eclair Dec 22, 2015

    Todeanca Stefanel , Dec 22, 2015 :
    I have the same problem with my oneplus one. Many friends of mine have told me that they can not hear me and is not the signal issue. If I switched on loudspeaker it is all OK but in normal way microphone doesn't work. Have anyone a solution??? Please
     

    #2
  3. ERock62
    Gingerbread Dec 22, 2015

    ERock62 , Dec 22, 2015 :
    I will give her a call in a few to see if speakerphone makes a difference. I know for the most part when she on bluetooth in her car it sounds fine.
     

    #3
  4. abvilongview
    Cupcake Dec 22, 2015

    abvilongview , Dec 22, 2015 :
    Try disabling OK Google. Sometimes OK Google from every page interferes with the call quality.
     

    #4
  5. one+n
    Froyo Dec 22, 2015

    one+n , Dec 22, 2015 :
    Sounds similar to the problem I am having too, I just thought my phone was getting old. Basically sound is great on my side, but the person who I'm talking to say's my voice keeps breaking up.

    Speaker Mode did clear the problem while I was on the call with the person. (Next fix is probably better it' just I forgot to make change until person mentioned it)

    Disabling "Ok Google" from any screen (Settings/Voice/"Ok Google" detection/From any screen), seems to work too for the long run.
     
    Last edited: Dec 26, 2015

    #5
  6. Palal
    Donut Dec 22, 2015

    Palal , Dec 22, 2015 :
    Same problem here! Started just today. Yesterday I was making calls just fine. Mic works fine in google hangouts and in skype. Headset works fine too.
     

    #6
  7. DanDuke641
    Honeycomb Dec 22, 2015

    DanDuke641 , Dec 22, 2015 :
    Same problem with mine. Bluetooth and on speaker works ok, using it as a phone (how dare I) is not possible.
     

    #7
  8. ERock62
    Gingerbread Dec 22, 2015

    ERock62 , Dec 22, 2015 :
    I was just reading some threads. I am going to disable "OK Google" voice when I get home and see if that works.
     

    #8
  9. ERock62
    Gingerbread Dec 22, 2015

    ERock62 , Dec 22, 2015 :
    I also called her on my break and had her switch over to speakerphone. It was clearer but very quiet.
     

    #9
  10. Palal
    Donut Dec 23, 2015


    #10
  11. abdullaamori
    Gingerbread Dec 23, 2015


    #11
  12. sourabhgadge
    Donut Dec 23, 2015

    sourabhgadge , Dec 23, 2015 :
    Same here, it happens only on the newest update of cm 12.1, i flashed other ROMs and everything was fine.
     

    #12
  13. Todeanca Stefanel
    Eclair Dec 23, 2015


    #13
  14. varadparulekarofficial
    Gingerbread Dec 23, 2015


    #14
  15. varadparulekarofficial
    Gingerbread Dec 23, 2015

    varadparulekarofficial , Dec 23, 2015 :
    https://forums.oneplus.net/threads/fix-call-quality-issue.284449/
     

    #15
  16. Palal
    Donut Dec 23, 2015


    #16
  17. mevicks
    Ice Cream Sandwich Dec 23, 2015

    mevicks , Dec 23, 2015 :
    Had some call issues on my OPO as well when I was using CMOS... used the oxygen OS modem flashable to get a fix... You can search around to find the zip for OxygenOS modem. For me it would latch on to the weakest network and call quality was slightly improved (not drastically)...
     

    #17
  18. Palal
    Donut Dec 23, 2015

    Palal , Dec 23, 2015 :
    In my case the call quality is fine. I can hear them perfectly, the signal is super strong, but they can't hear me. If I use a headset, things are fine. The mic works in other applications fine.
     

    #18
    abdullaamori likes this.
  19. ERock62
    Gingerbread Dec 23, 2015

    ERock62 , Dec 23, 2015 :
    I went ahead and fully turned off "ok google" in google settings and rebooted. Tried a couple calls last night and everything sounds clear. We will see today when I call her.
     

    #19
  20. Palal
    Donut Dec 23, 2015

    Palal , Dec 23, 2015 :
    Master reset didn't help. 'ok google' disable fix didn't help
    The problem as it currently stands:
    a. the main microphone volume is very low and voice quality is very low for all programs, including phone, voip (e.g. skype), tape recorder, etc.
    b. Speakerphone works fine.
    c. Headset works fine.
     
    Last edited: Dec 24, 2015

    #20
    abdullaamori likes this.