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Calls not showing the name or number

  1. fevzinet
    Cupcake Nov 30, 2021

    fevzinet , Nov 30, 2021 :
    I have a OnePlus 9 Pro.
    When I start or receive calls the phone doesn't show the caller for around 5-10 seconds. I can see the number from the car (instantly) and answer the call from the car. Unfortunately,
    a) the phone doesn't show the name (outbound call) or
    b)rings but I can't answer because nothing is visible on the screen (inbound call).

    I've tried the following:
    - clearing the cache and data for the phone app,
    - tried to install a different phone app and cleared cache and data for that app as well. (this is the app I tried https://play.google.com/store/apps/details?id=com.simpler.dialer)
    - tried resetting the phone from scratch (with backup and restore)
    I am really frustrated about this, what should I do? Is there anyone experiencing the same?
     

    #1
    G_plusone likes this.
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Nov 30, 2021

    Dresa91 , Nov 30, 2021 :
    are you using the latest version of the Google Phone app?
    Did you also clear cache of the contacts app?
    does the Google Phone app have all permissions?
    Did you disable battery optimization for the phone app?
     

    #2
    Caomhin and Xcommunicad0 like this.
  3. fevzinet
    Cupcake Dec 2, 2021

    fevzinet , Dec 2, 2021 :
    Yes I am using the latest version of he phone and contacts app
    yes I did.
    yes t does. I revoked and allowed all the permissions again.
    yes. But today I disabled battery optimization for contacts app today. will update if I notice an improvement.
     

    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 2, 2021

    Dresa91 , Dec 2, 2021 :
    Okay
     

    #4
  5. fevzinet
    Cupcake Dec 2, 2021

  6. fevzinet
    Cupcake Jan 3, 2022

  7. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 4, 2022


    #7
  8. fevzinet
    Cupcake Jan 4, 2022


    #8
  9. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 4, 2022

    Dresa91 , Jan 4, 2022 :
    this is not the way how this forum works,...
    and you are posting in a user forum... here are just users.
    did you contact the support of google or the support of OnePlus?
     

    #9
  10. fevzinet
    Cupcake Jan 4, 2022


    #10
  11. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 4, 2022


    #11