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Camera/Flashlight won't work after Update [Android 8.0 Oreo]

  1. Jatinder_Rao
    Cupcake Dec 2, 2017

    Jatinder_Rao , Dec 2, 2017 :
    I faced the same problem after update... And factory reser my phone... It worked properly for 2 days and now again facing the same problem suddenly camera stopped working..... Till now oneplus was a best phone.
     

    #21
  2. GS_alexpapa
    Cupcake Dec 3, 2017

    GS_alexpapa , Dec 3, 2017 :
    Exactly the same issue as Tomasz here. Cleaning cache of the camera app and app data after force stopping and disabling it did not produce any effect. All other apps using the camera are crashing (CamScanner and Instagram for example).
     

    #22
  3. wimdegeeter
    Cupcake Dec 4, 2017

    wimdegeeter , Dec 4, 2017 :
    Same Problem here, Cleaning the Cache did not solve the problem. This is an annoying bug!! Till now I was happy with oneplus device but this should be resolved soon.
     

    #23
  4. Leo Ho
    Cupcake Dec 5, 2017


    #24
    miloslok likes this.
  5. Eddy Lau
    Cupcake Dec 5, 2017

    Eddy Lau , Dec 5, 2017 :
    I have same problems.
    Upgraded to Oreo at 19/Nov and problems found 29/Nov.
     

    #25
    miloslok likes this.
  6. adrien.pleux
    Cupcake Dec 5, 2017

  7. zarusz
    Donut Dec 5, 2017

    zarusz , Dec 5, 2017 :
    Is OnePlus looking at the issue? What is the plan?
    Should we be downgrading the software to previous version?
     

    #27
    megamock and miloslok like this.
  8. shmulstein
    Cupcake Dec 6, 2017

    shmulstein , Dec 6, 2017 :
    just Echoing what people said, you need to do a factory reset.

    had the same issues and did the reset. it keeps your phone on the new Android system, just make sure you have everything backed up. now all my phone apps, camera and all are working perfectly
     

    #28
  9. zarusz
    Donut Dec 6, 2017

    zarusz , Dec 6, 2017 :
    Please see few earlier posts - people did factory reset and problem came back after few days.
    Did the factory reset fix the problem permanently for you?
     

    #29
  10. shmulstein
    Cupcake Dec 6, 2017

    shmulstein , Dec 6, 2017 :
    will let you know in a few days then
     

    #30
  11. Patrick_Aicheler
    Froyo Dec 6, 2017


    #31
  12. zarusz
    Donut Dec 10, 2017

    zarusz , Dec 10, 2017 :
    Alright, I just did a factory reset. The camera works. Also youtube works. Not sure about the battery performance yet.

    I will write here after a week of usage. Hopefully the factory reset did fix the issues once and for all.
     

    #32
  13. F_Saulo_Emílio_xDtw
    Cupcake Dec 13, 2017

    F_Saulo_Emílio_xDtw , Dec 13, 2017 :
    I did a factory reset and then it is all working fine so far. Hope they fix it for the ones that were not so lucky.
    The camera is back.
    Flashlight is back.
    So far, so good...
     

    #33
  14. G_Siu_Lun_Tam_uEQK
    Cupcake Dec 14, 2017


    #34
  15. m4shl0k
    Cupcake Dec 14, 2017

  16. zarusz
    Donut Dec 18, 2017

    zarusz , Dec 18, 2017 :
    Today is 8th day and the factory reset did the trick. My camera, youtube, internet work fine. Battery life is back to normal. Anyone who is hesitant to do a factory reset - don't - it really fixes the issues.
     

    #36
    asellmair likes this.
  17. brian007
    Cupcake Dec 24, 2017

    brian007 , Dec 24, 2017 :
    I have manually deleted the cache (with help from a OnePlus tech), and it still doesn't work.
     

    #37
  18. Alin Skeptik Tudor
    Gingerbread Dec 24, 2017

    Alin Skeptik Tudor , Dec 24, 2017 :
    you have to do a factory reset...or it won't work otherwise
     

    #38
  19. asellmair
    Donut Dec 25, 2017

    asellmair , Dec 25, 2017 :
    Did you install the recent oreo update again or do you stick to an old version?
     
    Last edited: Dec 25, 2017

    #39
  20. vai04
    Cupcake Dec 26, 2017

    vai04 , Dec 26, 2017 :
    SOLUTION- same issue here but the camera goes on HRD+ mode that's why flashlight is automatic on that mode as per light conditions try changing the camera mode and it should work
     

    #40