camera hanging

  1. L1566661526058
    Cupcake Oct 10, 2019

    L1566661526058 , Oct 10, 2019 :
    when I am opening camera the rear camera is not working sometimes and its showing restart the phone to use camera

  2. Paschfire
    KitKat Oct 10, 2019

    Paschfire , via OnePlus 3T Gunmetal , Oct 10, 2019 :
    This is a commonly known and widely reported HW defect of 3/3T devices, the rear camera looses the ability to focus, or fails to function completely.

    ... Also note, SW updates have nothing to do with the camera issue(s), so if the issue became apparent after an update to OOS, it's nothing more than pure coincidence

    I suggest you try clearing the App Data for the camera app from within System Settings. Failing that, if the issue persist after factory resetting the device, take or send your device into a OnePlus service center to have the rear camera module replaced.

    L1566661526058 likes this.
  3. L1566661526058
    Cupcake Oct 17, 2019

    L1566661526058 , Oct 17, 2019 :
    is it FOC or is there any charges applicable for replacing rear camera

  4. Paschfire
    KitKat Oct 17, 2019

    Paschfire , via OnePlus 3T Gunmetal , Oct 17, 2019 :
    At one point OnePlus was replacing the rear camera module for free. Though, I believe that time has passed quite some time ago.

    I suggest you contact a OnePlus service center/support to see if, or what, the cost of replacement is.

    L1566661526058 likes this.