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Camera is not turning on. via OnePlus 7 Pro

  1. M1569449928273
    Cupcake Apr 13, 2021

    M1569449928273 , via OnePlus 7 Pro , Apr 13, 2021 :
    From last year October i am facing a problem with my selfi popup camera. Whenever i'm turning on the camera the phone goes hanged. But at that time my back camera was totally okay but from today my Phone's BACK CAMERA is showing as same as problem. What could be the main problem??? What should i do at this time?
    Please help me out.
     

    #1
  2. the_o2
    OnePlus 9 Series Expert Community Expert Apr 13, 2021

    the_o2 , Apr 13, 2021 :
    Press and hold the Camera app --> Click on app info --> Storage --> Clear cache and clear Storage.
    Reboot your phone. See if this fixes your problem

    If not boot to safe mode and try there and see.
    .
     

    #2
    Artemus. likes this.
  3. M1569449928273
    Cupcake Apr 13, 2021

    M1569449928273 , via OnePlus 7 Pro , Apr 13, 2021 :
    I have cleared the cache files but it doesn't work yet. How to use the safe mode?
     

    #3
  4. the_o2
    OnePlus 9 Series Expert Community Expert Apr 13, 2021

    the_o2 , Apr 13, 2021 :
    Press and hold the Power button.
    On the screen, press and hold Power off.
    Tap Ok to reboot into Safe mode.
     

    #4
  5. J4t1np4r3kh
    OnePlus Accessory Tester Apr 13, 2021

    J4t1np4r3kh , Apr 13, 2021 :
    Many many users are facing an issue with the pop up camera module no longer working, so if the above does not help, contact OnePlus Support/Service centre to get the module replaced
     

    #5
    M1569449928273 and the_o2 like this.
  6. ChristianLotino
    Gingerbread Apr 13, 2021


    #6
  7. keithnyc
    Moderator Moderator Apr 13, 2021

    keithnyc , Apr 13, 2021 :
    Did safe mode solve the problem?
     

    #7
    Artemus. likes this.
  8. M1569449928273
    Cupcake Apr 14, 2021

    M1569449928273 , via OnePlus 7 Pro , Apr 14, 2021 :
    Yes this is a hardware issue. No others 3rd party apps doesn't work as well
     

    #8
  9. M1569449928273
    Cupcake Apr 14, 2021


    #9
  10. W1609369905045
    Cupcake Apr 14, 2021

    W1609369905045 , Apr 14, 2021 :
    i have the same problems i am not able to use my camera and the apps in which the camera is importent
     

    #10
  11. keithnyc
    Moderator Moderator Apr 14, 2021

    keithnyc , Apr 14, 2021 :
    Dang...I'm so sorry. Have you tried contacting support? Im not sure where you are from, but you have a few options available...you can take it to a service centre if there is one near you, or you can call or chat with customer service https://www.oneplus.com/support
    If you try these options and nothing works, please pm me....
     

    #11