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camera issue

  1. RKraj530
    Donut Apr 16, 2021

    RKraj530 , Apr 16, 2021 :
    I used OnePlus 6 from last more than 2 years but one day phone camera is automatically not working. when I open camera they show black blank screen while front and back both camera and also unable to on flash light. both issue are show on some time.

    Before this issue I love OnePlus and I refer to my friends and family members (5-6 person).
    This issue is first time see to all-over mobile brands
    For resolving the issue restart phone many times and reset Phone two Times but till facing with some issues.
    1618584600760.jpg

    1618584600784.jpg 1618585378002.jpg
     
    Last edited: Apr 16, 2021

    #1
    iamrj likes this.
  2. Mr. BG
    Community Hero 2020 Apr 16, 2021

    Mr. BG , Apr 16, 2021 :
    So, you have tried multiple resets?

    Have you tried a different camera app, like open camera for example?
     

    #2
    Tokolozi likes this.
  3. Tokolozi
    Most Original Avatar Apr 16, 2021

    Tokolozi , Apr 16, 2021 :
    If all what's suggested here fails, it's probably a hardware issue, and thus would be better to contact support.
     

    #3
  4. sumitMZ007
    Jelly Bean Apr 16, 2021

    sumitMZ007 , via OnePlus 6 , Apr 16, 2021 :
    Have you tried using other applications like scanning QR code, video calling in Google duo etc . If camera isn't working in the above scenario then it might happen that it's a hardware failure !
     

    #4
  5. RKraj530
    Donut Apr 16, 2021

    RKraj530 , Apr 16, 2021 :
    yes I'm trying in all camera app and reset.
     

    #5
  6. RKraj530
    Donut Apr 16, 2021

    RKraj530 , Apr 16, 2021 :
    yes, I'm also try in other apps but what's the reason of hardware failure.
     

    #6
  7. RKraj530
    Donut Apr 16, 2021

    RKraj530 , Apr 16, 2021 :
    but these issues are see in first time on any mobile phones if display and motherboard is failed but still camera is working. In this case all phone parts and software is working but camera not worked.
     

    #7
  8. Mr. BG
    Community Hero 2020 Apr 16, 2021

    Mr. BG , Apr 16, 2021 :
    Hard to say from a distance, can you go to a service centre?

    Otherwise contact Customer Support
     

    #8
    Tokolozi likes this.
  9. Tokolozi
    Most Original Avatar Apr 16, 2021

    Tokolozi , Apr 16, 2021 :
    A camera module can fail just as any other module. Best is to call support/ visit a service center.
     

    #9
  10. RKraj530
    Donut Apr 16, 2021

    RKraj530 , Apr 16, 2021 :
    yes, I'm also go to service center but without check and open phone they asked to change camera with cost 5-6k.
     

    #10
  11. sumitMZ007
    Jelly Bean Apr 16, 2021

    sumitMZ007 , via OnePlus 6 , Apr 16, 2021 :
    You can check if it's camera hardware failure by running diagnostic scan ! Like shown in below image!
    1618599757149.jpg
     

    #11
  12. RKraj530
    Donut Apr 16, 2021


    #12
  13. sumitMZ007
    Jelly Bean Apr 16, 2021

    sumitMZ007 , via OnePlus 6 , Apr 16, 2021 :
    After ending whole diagnostic scan you'll get status as normal as shown in below image if everything is fine ! If not then there will be a status in red showing Error which tells that there is some Hardware related issues!
    1618600681965.jpg
     

    #13
  14. RKraj530
    Donut Apr 16, 2021

    RKraj530 , via OnePlus 6 , Apr 16, 2021 :
    The diagnosis process is not done because of camera not worked and all process stop at main camera diagnosis with some blank screen.
     

    #14
  15. sumitMZ007
    Jelly Bean Apr 16, 2021

    sumitMZ007 , via OnePlus 6 , Apr 16, 2021 :
    Then I guess it's definitely a hardware failure!
     

    #15
  16. sumitMZ007
    Jelly Bean Apr 16, 2021

    sumitMZ007 , via OnePlus 6 , Apr 16, 2021 :
    Diagnostic scan is meant for user understanding, so that the smartphone parts aren't changed unnecessary by service center person and keeps users aware of his/her phone requirment!
     

    #16