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camera issues

  1. GMont2018 Cupcake May 22, 2019

    GMont2018, May 22, 2019 :
    I did a system restart dye to camera shutting down when I pressed the icon. the selfie part of the camera stopped working as well. I noticed I do not have the latest version of the camera app - my husband has a 6t. the version I have is V3.0.37. can you help?
     

    #1
  2. drl431 Jelly Bean May 23, 2019

    drl431, May 23, 2019 :
    Try clearing the data and cache for the camera app. Then restart the phone.
    All 3 steps and in that order.
    As to the version, that could be stable vs beta os and that is not an issue.
     

    #2
    buntycubal likes this.
  3. GMont2018 Cupcake May 23, 2019

    GMont2018, May 23, 2019 :
    I did that. issue not resolved.camera takes beautiful pictures but will shut down unexpectedly. can't do the selfie
     

    #3
  4. drl431 Jelly Bean May 23, 2019

    drl431, May 23, 2019 :
    So, to be clear, you restarted the phone right after clearing the data and cache?
     

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  5. GMont2018 Cupcake May 23, 2019


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  6. drl431 Jelly Bean May 23, 2019

    drl431, May 23, 2019 :
    Ok, are you using the OP7 camera app?
     

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  7. GMont2018 Cupcake May 23, 2019


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  8. drl431 Jelly Bean May 23, 2019


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  9. GMont2018 Cupcake May 23, 2019


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  10. drl431 Jelly Bean May 23, 2019

    drl431, May 23, 2019 :
    The camera app version in its info page. Though it looks like you are running 2 versions behind on OOS.
     

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  11. GMont2018 Cupcake May 24, 2019


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  12. GMont2018 Cupcake May 24, 2019


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  13. drl431 Jelly Bean May 25, 2019

    drl431, May 25, 2019 :
    Ok, you are on a 6 month old OOS, but with a new "beta" camera app. This could be your issue.
    The current stable OOS is 9.0.13.
    I would fist update; (Settings > System > System updates).
    Going this OTA route might require 2 updates on 2 separate days.
    After the system is up to date, clear the data and cache for the camera app, then restart the phone.
     

    #13