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Camera may be damaged. via OnePlus 7 Pro Nebula Blue

  1. BirdieG , via OnePlus 7 Pro Nebula Blue , Aug 11, 2021 :
    Around a week ago, my front camera stopped working and now my rear camera as well. My rear camera gives me "camera may be damaged please contact customer care for assistance". I think the last update messed everything up.
     

    #1
    Apewzdee and L1630315943517 like this.
  2. Aaron2017
    Lollipop Aug 11, 2021


    #2
  3. Z1612187578731
    Gingerbread Aug 12, 2021


    #3
  4. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 12, 2021


    #4
    Artemus likes this.
  5. BirdieG , via OnePlus 7 Pro Nebula Blue , Aug 12, 2021 :
    I haven't dropped it. I used my rear camera, placed my phone on the table, 5 minutes later I picked it up to use it again and I got that error. I'm pretty sure it's the update and not a hardware issue. The last 2 updates are messed up. All my friends who have oneplus phones (around 5 people) have issues after updating.
     

    #5
  6. Aaron2017
    Lollipop Aug 13, 2021

    Aaron2017 , Aug 13, 2021 :
    Yes, the 11 update for the 7 and 7t series in particular can cause a lot of bugs for users. But this may be due to prolonged use, as they themselves said in the FAQ link i shared. One way to find out if it's because of the update is to rollback to Oxygen OS 10, if it still doesn't work after that, you can be pretty sure it isn't because of the update and probably is a hardware problem.
     

    #6
  7. BirdieG , via OnePlus 7 Pro Nebula Blue , Aug 19, 2021 :
    Nah, there's no way. My rear camera started working again. Now it's just the pop-up camera that's not working. There's no way it's a hardware issue. It's the update itself. Everything else it's just an excuse from OnePlus. I'm not even using the pop-up camera often.
     

    #7
  8. Tobikage
    Nougat Aug 19, 2021

    Tobikage , Aug 19, 2021 :
    It's almost as if they knew the future...
     

    #8
  9. Shailender Sharma
    Nougat Aug 19, 2021


    #9
    Tobikage and Aaron2017 like this.
  10. Aaron2017
    Lollipop Aug 19, 2021

    Aaron2017 , Aug 19, 2021 :
    Yes, almost... Some truly gifted people in OnePlus HQ.
     

    #10
  11. Rakesh_Nottankandath , via OnePlus 7 Pro , Aug 25, 2021 :
    I have the same issue. Even the flash is not working. It says that the app is in use. It's difficult to believe that there is a hardware problem simultaneously with the front camera, back camera and the flash. It's more than a month now
     

    #11
    BirdieG likes this.
  12. Artemus
    Junior Moderator, Community Hero 2020 Junior Moderator Aug 25, 2021

    Artemus , Aug 25, 2021 :
    Get it fixed.
     

    #12

  13. #13
  14. Artemus
    Junior Moderator, Community Hero 2020 Junior Moderator Aug 25, 2021


    #14
  15. BirdieG , via OnePlus 7 Pro Nebula Blue , Aug 30, 2021 :
    Also, the phone has become slower, sometimes it crashes when someone calls me.
    Yeah, not a software issue for sure.
    5 of my friends had oneplus phones, all of them have issues after updating.
     

    #15
  16. L1630315943517
    Cupcake Aug 30, 2021

    L1630315943517 , Aug 30, 2021 :
    I have exactly the same problem. About two weeks ago the selfie camera stopped working, on thursday the normal one and I get the same note
     

    #16
    M1632330599054 and BirdieG like this.
  17. Aaron2017
    Lollipop Aug 30, 2021

    Aaron2017 , Aug 30, 2021 :
    Even though there are users who face issues with oxygen OS11, i still do think the camera problem isn't related to that.🤷 But it's up to you of course.
     

    #17
    Artemus likes this.
  18. B1635416780837
    Cupcake Oct 28, 2021

    B1635416780837 , via OnePlus 7 Pro , Oct 28, 2021 :
    How do I downgrade the update to 10 ??
     

    #18
  19. Artemus
    Junior Moderator, Community Hero 2020 Junior Moderator Oct 28, 2021


    #19
  20. B1635416780837
    Cupcake Oct 29, 2021


    #20