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Camera opens to black screen.

  1. nolandc
    Eclair Mar 25, 2021

    nolandc , Mar 25, 2021 :
    I recently noticed my camera opens to a black screen when double tapping the power button when the phone has been on standby for a few minutes. I have tried deleting the cache, and there's no camera updates to uninstall. If anyone has any ideas, would be greatly appreciated.

     

    #1
  2. the_o2
    OnePlus 9 Series Expert Community Expert Mar 26, 2021

    Best Answer
    the_o2 , Mar 26, 2021 :
    Oh, clear the storage data of OnePlus launcher app and clear the cache from recovery and then try.

    BTW what is your camera app and Oxygen OS version?
     

    #9
  3. the_o2
    OnePlus 9 Series Expert Community Expert Mar 26, 2021

    the_o2 , Mar 26, 2021 :
    Press and hold the camera app
    App info
    Battery
    Select Don't Optimise instead of Intelligent Control
    And see if it makes any difference,
    If still the same
    Go to phone settings
    Battery
    Battery optimization
    3 dots on top right corner
    Advance optimization
    Disable Sleep Standby Optimization and Optimise app power consumption options if enabled and see.
     

    #2
  4. psygarden
    The Lab Reviewer - OnePlus 9RT 5G Mar 26, 2021


    #3

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  7. nolandc
    Eclair Mar 26, 2021

    nolandc , via OnePlus 8T , Mar 26, 2021 :
    I have tried what you have suggested, it's still loading to a black screen.
     

    #6
  8. nolandc
    Eclair Mar 26, 2021


    #7
  9. nolandc
    Eclair Mar 26, 2021


    #8
  10. nolandc
    Eclair Mar 26, 2021


    #10
  11. Technical SuranaJi
    Ice Cream Sandwich Mar 26, 2021


    #11
  12. nolandc
    Eclair Mar 26, 2021

    nolandc , via OnePlus 8T , Mar 26, 2021 :
    Looks like wiping the cache worked. Thank you!
     

    #12
    the_o2 likes this.
  13. the_o2
    OnePlus 9 Series Expert Community Expert Mar 26, 2021

    the_o2 , Mar 26, 2021 :
    Glad it worked, always welcome,
    Have a great day 😊
     

    #13
  14. nolandc
    Eclair Mar 26, 2021

    nolandc , via OnePlus 8T , Mar 26, 2021 :
    Started happening again... Guess I'll try to factory reset.

    Android 11.0.7.9KB05AA
    Camera 5.8.23
     

    #14
    the_o2 likes this.
  15. the_o2
    OnePlus 9 Series Expert Community Expert Mar 27, 2021


    #15
  16. jaydeep_8897
    Donut Apr 1, 2021

    jaydeep_8897 , Apr 1, 2021 :
    This is a bug. I have tried almost everything also factory reset. Still seeing the black screen. I have reported this bug 3 months ago and still they have not reply me back. Many users are facing this issue and they are ignoring it.
     

    #16