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Camera stopped working on OnePlus 7 Pro via OnePlus 7 Pro

  1. kushchandna
    Donut Jun 18, 2021

    kushchandna , via OnePlus 7 Pro , Jun 18, 2021 :
    Few days back, my phone's front camera stopped working. And today, this bug crept into the rear camera as well. Now, when I open ANY camera application, it either crashes or shows an error that the camera may be damaged.

    I tried clearing camera's cache, and even did a factory reset, but issue still persist. I can not even use phone's flash light. It shows a message "Camera in use".

    Looked for solutions online, but found none. Is there anything concrete anyone know about this problem?

    As there are lots of people mentioning this issue online, have there been any official communication from OnePlus team on this?

    FYI, I'm on Android 11
    Attached few screenshots showing the issue and current version.

    1624053097631.jpg

    1624053097676.jpg

    1624053097719.jpg
     

    #1
    Enis_krt likes this.
  2. drl431
    Community Hero 2020 Jun 19, 2021


    #2
    Tobikage, J4t1np4r3kh and Artemus. like this.
  3. Z1612187578731
    Gingerbread Jun 19, 2021


    #3
  4. kushchandna
    Donut Jun 19, 2021

    kushchandna , via OnePlus 7 Pro , Jun 19, 2021 :
    No, I didn't (intentionally)... I will install the ones as I need one by one. So, it can't be an issue due to any other application.
     
    Last edited: Jun 19, 2021

    #4
  5. kushchandna
    Donut Jun 20, 2021


    #5
    djramy1234 likes this.
  6. djramy1234
    Cupcake Jun 27, 2021

    djramy1234 , Jun 27, 2021 :
    My back camera works on Android 9 and 10.0.0 only on Android 11, it doesn't work, and the front camera doesn't work on all versions.
     

    #6
    kushchandna likes this.
  7. kushchandna
    Donut Jul 6, 2021

    kushchandna , Jul 6, 2021 :
    I just tried same on my OnePlus 7 Pro. Back camera started working when I downgraded to Android 9, but front camera still doesn't work. Also, both cameras weren't working on Android 10 as well.

    Its a damn software issue. Never seen such a bug in a software that impacts users so badly. And surprisingly, there's no word from One Plus about the same. It has been around a month since these issues started.
     

    #7
    Ankit Marlecha likes this.
  8. Ankit Marlecha
    Cupcake Jul 7, 2021

    Ankit Marlecha , Jul 7, 2021 :
    I have the same issue since a month now. This is so irritating. OnePlus must do something. It feels like they have short-changed us by creating issues which did not exist. At first, the front camera goes out without any physical damage, with back camera working just fine. Then the back camera along with flashlight goes off. Despite many attempts and resets, the camera just doesnt start working.
     

    #8
  9. kushchandna
    Donut Jul 7, 2021

    kushchandna , via OnePlus 7 Pro , Jul 7, 2021 :
    We can live without clicking photographs or face unlock for few days, but what about:
    - not able to do payments using QR codes..
    - unable to scan documents..
    - no video calls, both personal and professional..
    - can't log into whatsapp on web..
    - can no longer use my phone's camera as my computer's webcam..

    These are blockers for me. It's strange that one plus is so slow in fixing such a critical problem.
     

    #9
  10. Ankit Marlecha
    Cupcake Jul 29, 2021


    #10
  11. Artemus.
    Community Hero 2020 Jul 29, 2021

    Artemus. , Jul 29, 2021 :
    They don't respond here. Also, that user isn't anyone from the company, that's just a user who has the name.
     

    #11
  12. J1624866324899
    Cupcake Aug 11, 2021


    #12