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Camera stopped working overnight - OnePlus 7 Pro via OnePlus 7 Pro

  1. HermesCati
    Donut Aug 16, 2021

    HermesCati , via OnePlus 7 Pro , Aug 16, 2021 :
    1629099984505.jpg

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    I was using the phone yesterday evening and the camera was working perfectly, face unlock, selfie and back camera working fine. Today morning the camera stopped working. It started with only the pop up camera, which would pop up and give a blury image and after a few seconds the phone started to glitch out and froze completely. I managed to restart the phone by holding the power button and after the restart it says thr the camera may be damaged. Whenever i open the camera app it shows this message as provided on the screenshot and the flash is also not working as it says that the camera is in use. Please let me know how to fix this problem.
     

    #1
  2. Aaron2017
    Lollipop Aug 16, 2021

    Aaron2017 , Aug 16, 2021 :
    I think you best do what the message says and contact support. You can try clearing cache and data of the camera app but i doubt it'll help. This is what been said about it in the oxygen OS FAQ:


    Screenshot_20210812-001818.jpg
     

    #2
    Uhrwerk, HermesCati and J4t1np4r3kh like this.
  3. HermesCati
    Donut Aug 16, 2021

    HermesCati , via OnePlus 7 Pro , Aug 16, 2021 :
    Yeah i tried clearing both those and disabling and enabling the camera app and nothing. I have no idea how to contact the support i have been searching online for an email address or a phone number but i have found nothing.
     

    #3
  4. Aaron2017
    Lollipop Aug 16, 2021

    Aaron2017 , Aug 16, 2021 :
    https://www.oneplus.com/support
    You should find the various ways to contact them here
     

    #4
    HermesCati and J4t1np4r3kh like this.
  5. HermesCati
    Donut Aug 16, 2021


    #5
  6. Aaron2017
    Lollipop Aug 16, 2021

    Aaron2017 , Aug 16, 2021 :
    You're welcome.👍 Hopefully they can sort this out for you.🤞
     

    #6
    HermesCati likes this.
  7. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 17, 2021


    #7
    HermesCati likes this.
  8. HermesCati
    Donut Aug 17, 2021

    HermesCati , via OnePlus 7 Pro , Aug 17, 2021 :
    No it doesnt work on all of the apps that need require camera permissions. It just shows up a black screen.
     

    #8
  9. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 17, 2021


    #9
    HermesCati likes this.
  10. HermesCati
    Donut Aug 17, 2021

    HermesCati , via OnePlus 7 Pro , Aug 17, 2021 :
    Nope i just left it at the same desk as i always leave it charging overnight. The next morning it worked one time and then it glitched and now it doesnt work anymore.
     

    #10
  11. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 17, 2021

    nerdkabir , via OnePlus 7 Pro , Aug 17, 2021 :
    Is/was there an electrical fault in that plug point? Where you put your adapter in?

    May be try force stopping the camera again. Clear cache + storage (do take backup first). Shut down your phone. Start after a few minutes.
     

    #11
    HermesCati likes this.
  12. HermesCati
    Donut Aug 17, 2021

    HermesCati , via OnePlus 7 Pro , Aug 17, 2021 :
    No i just moved to a brand new house and ive made sure that every outlet connection is working perfectly so there no fault there.

    I have forced stopped the camera and cleared the cache + storage a thousand times by now and restarting does not work. The only thing i havent tried is to factory reset or downgrade the system to an older update.
     

    #12
  13. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 17, 2021

    nerdkabir , via OnePlus 7 Pro , Aug 17, 2021 :
    Well, thats the last resort.. try it..
     

    #13
    HermesCati likes this.
  14. HermesCati
    Donut Aug 17, 2021

    HermesCati , Aug 17, 2021 :
    Do you have any idea as to how to perform a downgrade on the system though because I can only find the link for the latest update at the OnePlus website, not the old ones.
     

    #14
  15. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 17, 2021

    nerdkabir , via OnePlus 7 Pro , Aug 17, 2021 :
    @Dresa91 could you please help?
     

    #15
  16. HermesCati
    Donut Aug 17, 2021

    HermesCati , Aug 17, 2021 :
    I just had some problems with other applications that they exit suddenly when they are loading like they are not forced closed or not responding, they just exit and do not open at all. Can this all be a software glitch or bug?
     

    #16
  17. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 17, 2021

    nerdkabir , via OnePlus 7 Pro , Aug 17, 2021 :
    There's high probability of that. Try a factory reset as soon. Do take backup of all your data carefully.
     

    #17
  18. HermesCati
    Donut Aug 18, 2021

    HermesCati , Aug 18, 2021 :
    I did a full factory reset and the apps are working okay at the moment but the camera is still showing the same problem, so i guess it might be hardware related, but im still in shock as to why it would break overnight without doing anything.
     

    #18
  19. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 18, 2021

    nerdkabir , via OnePlus 7 Pro , Aug 18, 2021 :
    I know it sucks. Do you recall downloading any new app btw? That night or day? Still trying to wrap my head around..so..

    Hope the service center people fix it without charging you a bomb.. is it still in warranty?
     

    #19
  20. nerdkabir
    The Lab² - Oclean X Pro Elite Reviewer Aug 18, 2021

    nerdkabir , via OnePlus 7 Pro , Aug 18, 2021 :
    Also, after this factor reset, you tried third party camera app?
     

    #20