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Camera via OnePlus 7T Pro

  1. peterkennon
    Cupcake Dec 7, 2021


    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

    Dresa91 , Dec 7, 2021 :
    What issue are you facing exactly?
     

    #2
  3. peterkennon
    Cupcake Dec 7, 2021


    #3
    SethWebber likes this.
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

    Dresa91 , Dec 7, 2021 :
    can you please clear cache and storage of the camera app and OnePlus camera service app?
     

    #4
  5. peterkennon
    Cupcake Dec 7, 2021


    #5
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

    Dresa91 , Dec 7, 2021 :
    did you also test it in safe mode?
     

    #6
  7. peterkennon
    Cupcake Dec 7, 2021


    #7
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

  9. M1571893162961
    Cupcake Dec 7, 2021

    M1571893162961 , via OnePlus 7T Pro , Dec 7, 2021 :
    I am having issue with my one plus 7T pro camera, one week before my front cam stopped working and now after a week rear camera, torch light scanner all stopped working. I tried factory reset but it didn't worked. Did anyone here found a solution to this thread ? It's showing error msg saying that "the camera may be damaged, please contact customer care for assistance."
    1638898949116.jpg
     

    #9
  10. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

    Dresa91 , Dec 7, 2021 :
    Did you contact the support or visit a service center?
     

    #10
  11. M1571893162961
    Cupcake Dec 7, 2021

  12. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

    Dresa91 , Dec 7, 2021 :
    Then please do it as mentioned in the error message
     

    #12
    cdnfarmer likes this.
  13. M1571893162961
    Cupcake Dec 7, 2021

    M1571893162961 , via OnePlus 7T Pro , Dec 7, 2021 :
    Both front and rear camera not working, torch light not working.... When opening camera app it's showing error message saying that "the camera may be damaged, please contact customer care for assistance."
     

    #13
    N1640558917599 likes this.
  14. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 7, 2021

    Dresa91 , Dec 7, 2021 :
    Yes, so please contact the support and visit a service center
     

    #14
  15. A1622048425675 , via OnePlus Community App , Dec 14, 2021 :
    Having an issue with the camera: "Face Unlock failed, camera in use by other apps". I can't figure out what other so it's using the camera, and when I open the camera app itself it is blank. Any thoughts?
     

    #15
  16. Dave Geentjens
    Cupcake Dec 22, 2021

    Dave Geentjens , via OnePlus 7T , Dec 22, 2021 :
    This is not an isolated problem on one phone. I have the same problem and it started just after the latest OS update. So we need a fix to get it working again.
     

    #16
  17. N1640558917599
    Cupcake Dec 26, 2021

    N1640558917599 , via OnePlus 7T , Dec 26, 2021 :
    Same issue for me , i did the update 2 days ago , and the camera stops working , same for the torch light
     

    #17
  18. J1571568263855
    Cupcake Dec 29, 2021


    #18
  19. cdnfarmer
    Moderator, Photography Expert Moderator Dec 29, 2021

    cdnfarmer , Dec 29, 2021 :
    some apps run in the background. Seen this happens with apps like WhatsApp or Facebook (there are likely more). First, I'd make sure that all apps are closed (check minimized apps) then easiest way to check, turn off the phone and start it again after 30 sec to a minute. See if that helps. If not you may need to check permissions of some apps.

    submit bugs
    https://forums.oneplus.com/feedback/

    And add to the official thread. For 7T
    https://forums.oneplus.com/threads/...o-and-oneplus-7t.1529385/page-4#post-23903776
     

    #19
    N1640558917599 and Dresa91 like this.

  20. #20
    cdnfarmer and Dresa91 like this.