1
can not send gifs through message anymore? via OnePlus Community App

  1. Aaronvv , via OnePlus Community App , Feb 6, 2020 :
    i used to be able to send gifs through text message but all of sudden theres a messages that says "messages does not support image insertion here" has anyone had this issue before? phone is maybe 2 1/2 months old never messed with settings had no issues before with sending gifs
     

    #1
    Q1581208474248 likes this.
  2. Sheppards
    Honeycomb Feb 6, 2020


    #2
  3. Aaronvv , via OnePlus Community App , Feb 8, 2020 :
    everything is enabled as far as i know, i have not adjusted any settings at all dealing with messaging since i got the phone had no issues sending gifs until a few weeks ago
     

    #3
  4. Q1581208474248
    Cupcake Feb 12, 2020


    #4
    O1581806434607 likes this.
  5. L1572626502590
    Cupcake Feb 13, 2020

    L1572626502590 , Feb 13, 2020 :
    Same problem! What's happening?? Super annoying. I didnt quite realize how many gifs I send through messaging...
     

    #5
    O1581806434607 likes this.
  6. T1581697284318
    Cupcake Feb 14, 2020

    T1581697284318 , Feb 14, 2020 :
    Same here as well. Just got my 7T Pro yesterday and was able to send a GIF. Then it updated last night and I can't send them anymore even though they appear in the keyboard. Tried to download the GIF and send as an attachment and it says the file is too large....what a pain in the BLEEP...
     

    #6
    O1581806434607 likes this.
  7. K1581467649952
    Cupcake Feb 14, 2020


    #7
    O1581806434607 likes this.
  8. F1573694356228
    Cupcake Feb 15, 2020


    #8
    O1581806434607 likes this.
  9. MariaTortilla
    Donut Feb 15, 2020


    #9
    F1573694356228 likes this.

  10. #10
    MariaTortilla likes this.
  11. K1581972699029
    Cupcake Feb 17, 2020

    K1581972699029 , Feb 17, 2020 :
    Having same problem ever since the latest update February . When trying to send a gif all that happens is it doesn't show the chat anymore won't even go up there. Mine's at T-Mobile 7 pro don't know if it's T-Mobile or OnePlus going to T-Mobile tomorrow.
     

    #11
    MariaTortilla likes this.
  12. C1582046455853
    Cupcake Feb 18, 2020 at 5:26 PM

    C1582046455853 , Feb 18, 2020 at 5:26 PM :
    Please post if you were able to get this resolved, I am having the same problem, Thank you!
     

    #12
    MariaTortilla likes this.
  13. Talia27
    Cupcake Feb 19, 2020 at 5:13 PM

    Talia27 , Feb 19, 2020 at 5:13 PM :
    Friday February 14 was the last time I was able to send gifs. like others I did not change any settings or restrict gifs. This is very annoying for something to suddenly stop working. I hope they are working to fix this.
     

    #13
  14. MariaTortilla
    Donut Feb 19, 2020 at 9:15 PM

    MariaTortilla , Feb 19, 2020 at 9:15 PM :
    I called TMobile and they called OnePlus and then returned to tell me to download Google messenger and use that as my default messaging app. so dumb.
     

    #14
    FlG8rMatt likes this.
  15. FlG8rMatt
    Cupcake Feb 20, 2020 at 1:55 AM

    Last edited: Feb 20, 2020 at 3:00 AM

    #15
    MariaTortilla likes this.
  16. I1582221484807
    Cupcake Feb 20, 2020 at 6:02 PM

    I1582221484807 , Feb 20, 2020 at 6:02 PM :
    My wife and I have the same carrier and we are experiencing the same issue with the 7 pro. I can still send GIFs but she can't anymore ever since the last update
     

    #16
  17. Stdekart5827
    Cupcake Feb 21, 2020 at 3:42 AM


    #17
    U1541208544519 and steel4feet like this.
  18. C1575311968073
    Cupcake Feb 21, 2020 at 4:47 AM

    C1575311968073 , Feb 21, 2020 at 4:47 AM :
    How do you uninstall the latest update?
     

    #18
  19. steel4feet
    Donut Feb 21, 2020 at 3:11 PM

    steel4feet , Feb 21, 2020 at 3:11 PM :


    C1575311968073

    How do you uninstall the latest update?​


    Go to your settings, then Apps& notifications, find the Gboard app, then open the ellipsis (3 dots) in the upper right corner, then uninstall updates.

    This is what I did and GIFS, stickers, and bit moji are working again.
     

    Attached Files:

    Last edited: Feb 21, 2020 at 3:44 PM

    #19
  20. Aaronvv
    Donut Feb 21, 2020 at 3:34 PM

    Aaronvv , via OnePlus Community App , Feb 21, 2020 at 3:34 PM :

    I have done this and it worked for me! thank you.

    Everyone check this if you have not done so already.
     

    #20
    MariaTortilla and steel4feet like this.