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Network/Connectivity Cannot detect Bluetooth headphones JBL Reflect Flow Mini2 Jan 8, 2020

  1. nikyred
    Cupcake Jan 8, 2020

    nikyred , Jan 8, 2020 :
    Cannot detect Bluetooth headphones, New JBL Reflect Flow Mini2, I can detect some other headphones but not these. and also the same headphones can be detected by iphones. I tried with one plus 6T and one plus 6. I recently got an update to new android also and not sure if that has anything to do with this. please help if there is any solution. these are new headphones and never paired before.
     
    #1

  2. D1578565712148
    Cupcake Jan 9, 2020

    D1578565712148 , Jan 9, 2020 :
    I got the same problem with my OnePlus 6. My phone won't detect my jbl headphones on Bluetooth. These are also a pair of headphones that have never been paired before
     
    #2

  3. Caomhin
    OnePlus 9 Series Expert Community Expert Jan 9, 2020

    Caomhin , via OnePlus 6T , Jan 9, 2020 :
    Try resetting Bluetooth. Settings, System, Reset Options, Reset Bluetooth WiFi and Network.
     
    #3

  4. D1578565712148
    Cupcake Jan 9, 2020

    D1578565712148 , Jan 9, 2020 :
    Thanks for the tip, but it didn't work. I tried resetting the Bluetooth and I also tried restarting my phone didn't work either. My friends who got the same phone as me couldn't also detect my earphones but my friend with a Samsung could.
     
    #4

  5. nikyred
    Cupcake Jan 26, 2020

    nikyred , Jan 26, 2020 :
    I tried all resetting Bluetooth Settings, Reset Options, WiFi and Network, that didn't work. Anyone have any solutions? Oneplus can you help in anyway ?
     
    #5

  6. U1557622738479
    Cupcake Jan 27, 2020

    U1557622738479 , Jan 27, 2020 :
    I have the same problem with the 6T. Iphone iPad find the device. My 6t doesn't. Anyone solved that issue?
     
    #6

  7. K1581569467740
    Cupcake Feb 13, 2020

    K1581569467740 , Feb 13, 2020 :
    Same problem
    Cleared Bluetooth app cache, reseted network settings, restarted phone... But nothing works
     
    #7

  8. Caomhin
    OnePlus 9 Series Expert Community Expert Feb 13, 2020

    Caomhin , via OnePlus 6T , Feb 13, 2020 :
    Contact OnePlus directly to see if they have a solution for this.

    You can contact OnePlus support directly for more information on your issue. Scroll down the page for contact details.

    https://www.oneplus.com/support
     
    #8

  9. K1581569467740
    Cupcake Feb 14, 2020

    K1581569467740 , Feb 14, 2020 :
    I tried to do hard reset as support said, but it doesn't work too. They said that oneplus 6 and JBL Reflect Flow Mini 2 can be incompatible
    This headphones didn't work only with oneplus, other devices (include smart watch) works fine
    Good job Oneplus.
     
    #9

  10. Caomhin
    OnePlus 9 Series Expert Community Expert Feb 14, 2020

    Caomhin , via OnePlus 6T , Feb 14, 2020 :
    Just one further step to try, I noticed that JBL have apps on Playstore that allow a firmware update to be done for the earphones, and perhaps help with connection.

    Open your Playstore on the phone and check which app is compatible with your headphones, install the app, update the headphone firmware if available and see if that helps, if you can't do it on your own oneplus, try it on another phone and update. See if this rectifies the issue
     
    #10

  11. K1581569467740
    Cupcake Feb 14, 2020

    K1581569467740 , Feb 14, 2020 :
    Thanks for your help, but there is no firmware update for this headphones:(
     
    #11
    Caomhin likes this.

  12. ZoodA
    Donut Mar 28, 2020

    ZoodA , Mar 28, 2020 :
    My old JBL Reflect Mini 2 can easily connect.

    My brand new can't ?, but on my friend's samsung it can easily.

    Can see the posting is from Jan 8th. So I have to go around with a brand new headset that won't work because One Plus doesn't fix this.:mad:

    Hope you have a solution.. :(
     
    #12

  13. N1614781085789
    Cupcake Mar 3, 2021

    N1614781085789 , Mar 3, 2021 :
    Same issue with my OnePlus 8 & JBL Reflect Mini 2. I'm on Android 11. Just installed Feb 1 2021 update (OTA) but they didn't work together before the update either. I've connected the OnePlus successfully to a Bluetooth speaker & other devices but it won't see the JBL earbuds. The earbuds connect fine to my Samsung Note 8. Some people here seem to be blaming OnePlus but it looks to me like there's some kind of issue with the combination of these earbuds and OnePlus phones (at least the Reflect 2 & OnePlus 6 or 8 combo) since they both work ok with other devices. Guess I'll just have to buy some other earbuds to use with the OnePlus phone.
     
    Last edited: Mar 3, 2021
    #13

  14. Caomhin
    OnePlus 9 Series Expert Community Expert Mar 3, 2021

    Caomhin , via OnePlus 6T , Mar 3, 2021 :
    You can use one or more options below to send Bug reports on the issues back to the OnePlus OOS developers.

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com

    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     
    #14

  15. PabloA.
    Cupcake Mar 4, 2021

    #15

  16. Raza_Dawar
    Gingerbread Mar 5, 2021

    #16

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Last replied by Raza_Dawar

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