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Cannot order oneplus 5 - payment failed

  1. gros.gigi
    Cupcake Sep 7, 2017

    gros.gigi , Sep 7, 2017 :
    Hello,

    I try to order a OnePlus 5 8/128 on the official website (FR part)
    I tried with two different debit cards, and it failed (error : 999)

    What happend ?
    Do the site have any problem ?
     

    #1
  2. ritchiedrama
    Ice Cream Sandwich Sep 7, 2017


    #2
  3. Amkamaa
    Cupcake Sep 7, 2017

    Amkamaa , Sep 7, 2017 :
    I bought version with 64GB yesterday and I had no issues. Contact customer support.
     

    #3
  4. sanketpednekar_
    Cupcake Sep 7, 2017


    #4
  5. gros.gigi
    Cupcake Sep 7, 2017


    #5
  6. Ayai
    Cupcake Sep 7, 2017


    #6
  7. gros.gigi
    Cupcake Sep 7, 2017


    #7
  8. JasonMR
    Lollipop Sep 7, 2017

    JasonMR , Sep 7, 2017 :
    It could be that your bank is flagging the transaction as suspicious because it is to a Chinese company.
     

    #8
  9. Mr. Vandelay
    Jelly Bean Sep 7, 2017

    Mr. Vandelay , Sep 7, 2017 :
    I had the same issue, clearing cache and browsing history fixed for me.
     

    #9
  10. G_Mister_thakur_WmDP
    Honeycomb Sep 7, 2017


    #10
  11. gnu101
    Honeycomb Sep 7, 2017


    #11
  12. jizang
    Lollipop Sep 7, 2017

    jizang , Sep 7, 2017 :
    purchase a samsung, clearly Oneplus don't want you money :D
     

    #12
  13. gros.gigi
    Cupcake Sep 8, 2017

    gros.gigi , Sep 8, 2017 :
    Try again this morning.
    Different browser, cache cleaned.
    Account with fund ok

    upload_2017-9-8_10-18-55.png

    I think i will buy an Asus device...
     

    #13
  14. conrado
    Donut Sep 8, 2017

    conrado , Sep 8, 2017 :
    I used Pay Pal, it's perfect to pay in internet.

    Don't buy Asus, they don't update their phones and te battery change is almost impossible.

    My previous phones was a Asus Zenfone 2 deLuxe, 300 euro, yes, but support was trash from first day.
     

    #14