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Cannot Restore the Backup File through OnePlus Switch App. via OnePlus 7

  1. Amar Mahenderkar
    Cupcake Apr 20, 2021

    Amar Mahenderkar , via OnePlus 7 , Apr 20, 2021 :
    Hi All,

    Hope you all doing well !!

    In need of your support and suggestions here please,

    I've performed Factory Reset couple of hours back and before going ahead towards Factory Reset, I've backed-up my entire data through OnePlus Switch and loaded the OP Backup File on my PC

    After the successful Factory Reset I moved backup file from laptop to Internal Storage under the File Manager and as suggested I've navigated to OnePlus Switch -->"Backup and Restore" --> "Restore Backup" option, there I don't find the Backup File for restoration process. Even after the file exists in the File Manager under OP Backup Folder I couldn't able to restore my device through OnePlus Switch App.

    Request for your support and suggestions over here in order to get my important data back or please let me know alternate ways to restore.

    Thanks in advance
    OnePlus 7, Android 11 OS.
     

    #1
  2. gdsingh94
    Jelly Bean Apr 20, 2021


    #2
    Artemus. likes this.
  3. Amar Mahenderkar
    Cupcake Apr 20, 2021

    Amar Mahenderkar , via OnePlus 7 , Apr 20, 2021 :
    Couldn't able to find the Backup File under it, that's the main issue here.
     

    #3
  4. gdsingh94
    Jelly Bean Apr 20, 2021


    #4
    Artemus. likes this.
  5. Amar Mahenderkar
    Cupcake Apr 20, 2021

    Amar Mahenderkar , via OnePlus 7 , Apr 20, 2021 :
    Yeah, I've opened it and seems to be all mixed files like APK, Confa and . Preview etc.
     

    #5
  6. V1618929649618
    Cupcake Apr 20, 2021


    #6
  7. Artemus.
    Community Hero 2020 Apr 20, 2021

    Artemus. , Apr 20, 2021 :
    Update Switch from the Play Store then try again.
     

    #7
    akks likes this.
  8. Amar Mahenderkar
    Cupcake Apr 21, 2021

    Amar Mahenderkar , via OnePlus 7 , Apr 21, 2021 :
    The app is totally updated. Is there any other way to restore the data with backup file?
     

    #8
  9. akks
    KitKat Apr 21, 2021

    akks , Apr 21, 2021 :
    Is there any other way, you have taken backup?
     

    #9
  10. Amar Mahenderkar
    Cupcake Apr 21, 2021


    #10
  11. akks
    KitKat Apr 21, 2021

    akks , Apr 21, 2021 :
    Then no other way to restore either😔
     

    #11
    Artemus. likes this.
  12. saikiran4ever
    Jelly Bean Apr 21, 2021

    saikiran4ever , Apr 21, 2021 :
    I would suggest you to update your switch app from playstore or uninstall updates if it's already latest. This might solve your problem.

    If still it doesn't work, just restart your phone and try again. I faced a similar issue and restart worked fine for me.
     

    #12
  13. Amar Mahenderkar
    Cupcake Apr 21, 2021

    Amar Mahenderkar , via OnePlus 7 , Apr 21, 2021 :
    Nothing working out bro.. Just tired the same way as you suggested but still can't able to see the backup to restore 😔
     

    #13
  14. saikiran4ever
    Jelly Bean Apr 22, 2021

    saikiran4ever , Apr 22, 2021 :
    Could you log a service ticket with Oneplus customer care? They may provide an internal version of switch app which is not released yet.

    I don't see any other option unfortunately.

    I also found Oneplus switch app as not trust worthy. It may fail to recognise backups.
     

    #14